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Job Details

Outreach Care Manager

Company name
The Coalition of Behavioral Health Agencies, Inc

New York City, NY


Position: Outreach Care Manager

Reports to: Health Homes

Work Location: Brooklyn, NY

Hours: Full Time

Position Summary:

As members of the Care Management Team, Outreach Workers provide a wide range of direct and indirect support services to clients to help clients access services, engage and maintain medical care, and achieve positive outcomes. Outreach workers can also promote the empowerment of clients, and assist with care management activities.


• Conduct case finding and engagement of new health home referrals.

• Encourage client empowerment through peer education and support.

• Assist clients in accessing and negotiating service systems.

• Assist clients with translation, clarifying treatment plans and medical care, and providing advocacy to ensure access and receipt of services.

• Perform regular home visits to assess clients’ living environments to ensure appropriate housing.

• As an outreach worker, build caseloads, find clients lost to contact, and contact clients to help keep them engaged in care and services.

• Do basic case record documentation of client contacts and assist in collecting initial assessment/reassessment client information. Documentation training is recommended for CFW staff

• Assist Care Management Team in completion, tracking and timely follow-up on paperwork for client entitlements through different service systems.

• Engage clients’ collaterals in order to encourage and promote collaboration in order to insure a successful outcome.

• Perform various clerical duties including filing, running Medicaid checks, assembling and disassembling charts, developing client contact sheet, updating client caseload, completing team weekly reporting form at weekly team meetings, and assisting the team in compiling information for the monthly report, etc.

• BCS Liaison to Connections to Care – Facilitate trainings and provide on-going coaching to BSRC staff.

• BCS Liaison to Eastern District Court – Assisting clients with assessments and referrals, as needed.

• Participate in supervision and monthly team meetings.


MSW degree required. Spanish/English bilingual a plus. Related experience required, outreach experience preferred. Comfortable with public speaking and making presentations.

Company Profile
The Coalition of Behavioral Health Agencies, Inc. is the umbrella advocacy organization of New York's behavioral health community, representing over 100 non-profit community based behavioral health agencies that serve more than 350,000 clients in the five boroughs of New York City and its environs. Founded in 1972, The Coalition is membership supported along with foundation and government funding for special purpose advocacy training and technical assistance projects.

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