IT Associates, Inc
Customer Service/Outreach Specialist
IT Associates, Inc.
6 Month Contract Position Location - Northbrook, IL Our client is seeing a Customer Service/Outreach Specialist will be responsible for directly engaging with the Customer to make the Customer is aware of the benefits & features of the Cheetah Platform, to monitor and review Customers usage and adoption of the Cheetah Platform, and to ensure additional intervention by LTCs and or Account Mangers by informing them of low or now usage Customers that could be a potential retention risk. ESSENTIAL DUTIES AND RESPONSIBILITIES Engage with the Customer though an Outreach Program via outbound calling to existing customer base o Confirm receipt of Customer Communication o Using a Script that will encourage the customer to create favorites, schedule a training session, etc. Schedule and Register attendance for Training Monitor adoption and usage of the Cheetah Platform and determine potential risk retention Entering and tracking information regarding the Outreach Calling via SFDC Completing necessary checklists as needed Provide weekly reporting regarding the activities assigned via the outreach program Referrals to LTCs and Account Mangers for intervention for low or now usage customers Education: Bachelors Degrees in Business or Paralegal Studies preferred OR High School diploma or GED AND 2 years experience in Customer Service and Support and/or inside sales Experience: Strong skills with Microsoft office, specifically Excel Use of ~~~ or related CRM Other Knowledge, Skills, Abilities or Certifications: Strong customer service and interpersonal skills Strong organizational skills and ability to prioritize work effectively to meet business needs Strong verbal and written communication skills Good analytical and problem solving skills
IT Associates, Inc
Website : http://www.itassociatesinc.com/
Obstacles? We see opportunities. As one of the fastest growing companies in the staffing industry today, IT Associates offers a comprehensive suite of strategic information technology solutions that bridge the gap between your personnel needs and organizational goals. More specifically, we provide your business with staff augmentation, professional recruiting and project-based services. We set ourselves apart by breaking the mold of the typical consulting firm. We put integrity before capital. Our approach is unique in that we go the extra mile to get an in-depth understanding of your business and the challenges you face. Honesty, flexibility, quality, and a genuine concern for your business are what separate IT Associates from all the rest.