Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Deerfield, IL
View more jobs in Illinois

Job Details

Customer Service/Outreach Specialist

Company name
IT Associates, Inc

Deerfield, IL

Apply for this job

11 hit(s)  


Customer Service/Outreach Specialist

IT Associates, Inc.



Job #630903724

6 Month Contract Position Location - Northbrook, IL Our client is seeing a Customer Service/Outreach Specialist will be responsible for directly engaging with the Customer to make the Customer is aware of the benefits & features of the Cheetah Platform, to monitor and review Customers usage and adoption of the Cheetah Platform, and to ensure additional intervention by LTCs and or Account Mangers by informing them of low or now usage Customers that could be a potential retention risk. ESSENTIAL DUTIES AND RESPONSIBILITIES Engage with the Customer though an Outreach Program via outbound calling to existing customer base o Confirm receipt of Customer Communication o Using a Script that will encourage the customer to create favorites, schedule a training session, etc. Schedule and Register attendance for Training Monitor adoption and usage of the Cheetah Platform and determine potential risk retention Entering and tracking information regarding the Outreach Calling via SFDC Completing necessary checklists as needed Provide weekly reporting regarding the activities assigned via the outreach program Referrals to LTCs and Account Mangers for intervention for low or now usage customers Education: Bachelors Degrees in Business or Paralegal Studies preferred OR High School diploma or GED AND 2 years experience in Customer Service and Support and/or inside sales Experience: Strong skills with Microsoft office, specifically Excel Use of ~~~ or related CRM Other Knowledge, Skills, Abilities or Certifications: Strong customer service and interpersonal skills Strong organizational skills and ability to prioritize work effectively to meet business needs Strong verbal and written communication skills Good analytical and problem solving skills

Updated 04/14/2018

Company info

IT Associates, Inc
Website :

Company Profile
Obstacles? We see opportunities. As one of the fastest growing companies in the staffing industry today, IT Associates offers a comprehensive suite of strategic information technology solutions that bridge the gap between your personnel needs and organizational goals. More specifically, we provide your business with staff augmentation, professional recruiting and project-based services. We set ourselves apart by breaking the mold of the typical consulting firm. We put integrity before capital. Our approach is unique in that we go the extra mile to get an in-depth understanding of your business and the challenges you face. Honesty, flexibility, quality, and a genuine concern for your business are what separate IT Associates from all the rest.

Similar Jobs:
Public Relations Specialist
Location : Elk Grove Village, IL
Looking for a new job? We have the perfect position for you! Our client is looking for a talented Public Relations Specialist for a direct hire\/full-time opportunity in Chicago, IL (Millennium Park.The Public Relations Specialist...
Marketing Specialist II
Location : Northbrook, IL
Overview Contribute to a Safer, More Secure, and More Sustainable World At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose - to make the world a safer, more secure, and...
Proposal Writer
Location : Des Plaines, IL is seeking qualified candidates to fill the Proposal Writer position within our Chicago (Des Plaines, IL) office. The primary responsibility for this position is to create proposal documentation for the sales tea...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
PRCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
PRCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 PRCrossing - All rights reserved. 168