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Job Details

Telephone Service Rep

Location
Pierre, SD

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For more information on the Department of Public Safety, please visit ****Duties include:
answering questions from license examiners, attorneys, insurance agents, employers, etc. (average of 60 calls per day);
informing the public about license requirements, documents needed, driver licensing fees, and other licensing information;
sending letter to individuals who have had their license suspended or revoked;
issuing driving records out of the office;
tracking licenses when they are surrendered;
administratively suspending licenses.
Questionnaire:
Applicants will be required to answer a series of job related questions when submitting an application for this job.
NCRC:
If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a **MEMBERS ONLY**SIGN UP NOW***. and Regulation Job Service Office. A certificate is not necessary to be considered.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
The Ideal Candidate Will Have:
A positive attitude and experience dealing with the public.
Knowledge of:
computer operation including email and web browsers;
applicable manual or computer reference systems;
telephone etiquette.
Ability to:
provide timely and accurate information to customers;
communicate effectively;
remain calm and act accordingly in difficult and stressful situations;
multi-task.
VETERANS' PREFERENCE ELIGIBLE
The State of South Dakota offers paid employee health insurance plus ten paid holidays, generous vacation leave accrual, and medical, dental, vision, and other benefits. For more information visit ****

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