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Change Management and Training Specialist G Suite

Location
Chicago, IL

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Join **MEMBERS ONLY**SIGN UP NOW***. as a Training and Change Management Specialist! We are seeking a Training & Change Management Specialist to work with our Google clients to envision, plan, and deliver user adoption, training, and change management as it pertains to the G Suite. This person will work closely with clients and must demonstrate functional and professional knowledge to ensure that the work products and deliverables are customized to a client’s specific needs and held to industry standards to ensure client satisfaction. Training includes Webinars and in-person training sessions, the latter requiring travel (25-60%). SADA is a leader in Cloud computing; experience in the IT industry is a plus but not required. Responsibilities Include:Lead training (in person & virtual) on large Enterprise projectsServe as ongoing adoption consultant for clients and help in strategizing their long-term adoption goalsLead clients through organizational transition to G SuiteSolve deployment challenges in G Suite change managementCreate CM knowledge bases/artifacts to continue improving our arsenal of CM materialsGather requirements from clients to adequately advise and plan a successful deployment planExecute adoption and training plans for clientsConduct envisioning workshops with executivesFacilitate remote webinar and onsite trainingWork with internal project resources to strategically schedule training engagements You Would Be Great For This Position If You Have:Must have:Experience using G Suite (mail, calendar, drive and editors)Experience with client-facing consulting engagementsPractical training experienceExcellent presentation skillsWell-proven time management skills while remaining flexible in responding to changing client needsBachelor's Degree in Communications or equivalent experience in a training and/or communications departmentExcellent verbal and written communication skills Strong interpersonal skills, an energetic and professional demeanor, and experience being very client orientedStrong technical writing skills and ability to work on large, remote project teams Live near major airport and be willing to travel 25-60%Preferred:Experience with G Suite deliveryTechnology training experienceStrong analytical skills and good problem solving skillsPrevious experience with change management driving user acceptance of new tools or technologiesSales experienceLocated in LA or Dallas area, though this can be a remote position.Primary duties include the following:You will be the primary point of contact for low/mid-level complexity project customers to lead them through the process of planning and delivering end user training and change management servicesCommunicate the features and benefits of G SuiteAid in the analysis, design, testing, and support activities for adoption solutionsPlan and manage effective meetings with clients by customizing agendas, presentation templates, talking points, and activitiesIdentify client stakeholders for a change champion program and clearly communicate their roles and responsibilitiesDevelop adoption strategies and incorporate into planning documentsDesign surveys to measure change readiness, usage, and satisfactionGather end user requirements from technical documentation or project teamsConduct needs analysis to identify business requirements and end user needs for training and evaluationDevelop and customize documentation for communications, management briefings, end user guides, and training to specific user groups, including white glove executive officesApply adult learning theory to deliver training and launch events to large-scale audiencesPreferred:Experience with G Suite deliveryTechnology training experienceStrong analytical skills and good problem-solving skillsPrevious experience with change management driving user acceptance of new tools or technologiesSales experienceLocated in Chicago area, though this will be remote position. Why You'll Love Working At SADA:You'll work with a great group of people, one of the best in the business, in a highly collaborative, team and results-oriented atmosphereYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needleYou’ll work with large, sophisticated, and progressive clients throughout North AmericaUnlimited PTOMore awesome benefits include competitive and attractive compensation, huge performance-based bonuses, holidays, medical, dental, vision, life, short and long-term disability insurance, 401K and more.

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