Job Summary : Answers telephones, greeting all callers in a professional manner. Screens call for urgent\/emergent symptoms using modified emergency medical dispatch Kardex and refers appropriately to Triage RN. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the APRP system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate Minimum Knowledge, Skills and Experience required: Education: HS\/GED required. Experience: Previous experience in customer service, receptionist or a dispatch role preferred. Additional Skills\/Abilities: Must possess Keyboard\/PC\/Windows skills. Must be able to type 25 WPM, automated telephone equipment operation skills desired. Excellent communication skills necessary. Familiarity with medical terminology desired. Additional Information Weekend and\/or Holiday Rotation may be required. Rotating Shifts may be required.