The Training and Outreach Manager is responsible for providing support and subject matter expertise related to training management and compliance as well as overseeing the coordination and participation in community outreach events.
Essential Job Duties:
Provides support and subject expertise related to training management and compliance, including an understanding of adult education best practices, industry trends, and governmental requirements.
Maintains responsibility for the management of training and development and delivery, effectively influencing change, improving existing processes, and building strong relationships across the entire organization.
Works with the Call Center Manager and Quality Control Manager to develop targeted training that will support all project staff.
Oversees the coordination and participation in community outreach events, including, but not limited to, enrollment fairs, stakeholder meetings, and other meetings.
Conducts face-to-face outreach and enrollment services with members.
Maintains positive relationships with community based organizations and seeks out additional organizations to support enrollment activities.
Develops training schedules based on the evaluation of the need for new project staff.
Evaluates the need for training and provides training to all project personnel on an initial and ongoing basis.
Ensures that all project staff are provided with updated knowledge on all policies and procedures and all Wisconsin Medicaid programs.
Raise and address training issues, suggestions and complaints
Performs other duties as assigned by management.
Education and Experience Requirements:
Bachelor's degree from an accredited college or university.
At least three (3) years of experience in implementation of training policies and procedures required.
Experience driving change in a growing organization.
Exceptional facilitation skills, and the ability to stand and deliver training as well as coordinate outside resources.
Develop problem-specific training modules.
Knowledge of best practices in instructional design developing instructor-led courses, webinars, workshops and online programs, and utilizing technology-related resources to foster learning.
Excellent organizational, interpersonal, written and verbal communication skills.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
Ability to work independently and to interact successfully with project staff.
Preferred qualifications include Project Management or Learning Certification.
A committed and diverse workforce is our most important resource.
MAXIMUS is and Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Position Type: Full-Time Permanent
Years of Experience Required:
Website : http://www.maximus.com
For nearly forty years, MAXIMUS has partnered with state, federal, and local governments to provide critical health and human service programs to a diverse array of communities. We leverage our extensive experience and strong commitment to ethics to provide high quality services and solutions. With a passion for public service, our staff of approximately 8,800 employees is dedicated to providing innovative programs that improve the quality of life around the globe.