Cox Automotive, Inc.
Director Digital Strategist','1718476','','Cox Automotive','!*!The Director, Digital Strategists is responsible for building, developing and managing a high performing team of Digital Strategists . The Digital Strategist team provides exceptional client service and expertise across multiple domains of digital marketing in partnership with the Media and/or EDP sales organization, to support the client’s overall media strategy.
This includes ensuring proper account/relationship management, risk management, contract management, project management, performance and delivery of products and services under each program and serves as a point of escalation. This position is a model leader to the directly reporting team including mentoring and development coaching as well as indirectly across functional teams providing overarching vision. The Director of Digital Strategists works directly with Client Services leaders, Product, Engineering, Finance, Legal, and Sales in order to create alignment around our largest install base.
This position requires considerable skills in operational design, client experience and execution. Additionally the position requires strong skills in relationship management specifically applied to digital marketing for the automotive industry. The successful candidate will be a highly experienced operational leader that in partnership with the sales team will understand and apply account management to dealers across the nation.
Director is responsible for assisting with the creation and ensuring adherence of expense budget as well as supporting revenue retention objectives.
Client and portfolio retention:
Responsible for partnering with sales to ensure the entire team’s retention and product growth within their portfolio of clients to ensure maximum customer value and satisfaction. This will include building strong relationships with the clients and sales. Additionally this leader will execute workflows and engagement models to ensure client satisfaction. Leader will respond to client escalations, ensure quality of the digital marketers consultation with client, identification and resolution of weaknesses in existing customer relationship management procedures
Assist in the creation and communicate of all pertinent program metrics regularly to internal stakeholders and clients
Attend client service review meetings to review performance reports, as well as service improvement and revenue opportunities
Develop deep relationships with key contacts internally across the organization and exeternally with dealerships within the portfolio to ensure client retention and growth
Provide guidance, leadership, and feedback to help the teams deliver the highest quality projects and services to the Dealer.com client base
In partnership with the client experience director will bring forward opportunities and in some cases help to create standard processes and ensure consistent delivery and adherence with respect to call handling, case handling, client and sales engagement
Ensure regularly coaching and feedback is happening with teams and coordinate assignment of new projects and alignment with internal departments
Create and perform capacity planning to determine if and when additional program staff is needed
Manage the performance and development of roles assigned to the program to ensure successful execution against internal and client facing goals; hold staff accountable for workday, workload, job implementation/execution and professional conduct
Drive continuous improvements in the Digital Strategist team through analysis of program performance data
Capture, manage, and communicate project risks and opportunities
Quantify and qualify the costs and benefits of the program to ensure sustained profitability
Identify and propose process improvements, resource capacity planning, and product packaging and pricing
Coordinate cross-functional efforts within the organization to ensure accurate communication, documentation, and process efficiency in support of the program
Build relationships with partners to assist with proactive process improvements and service
8 years of relevant operations and service work experience
5 years managing managers
Excellent written and verbal communication skills
Risk/Opportunity Management: Must have the ability to identify risks and opportunities from multiple perspectives (revenue, review legal client contractual agreements, and client relationship)
Proficient with Microsoft Office, especially Excel (certification a plus) and PowerPoint
Strong interpersonal skills
Travel: Ability to travel to various partner locations and some weekend work required based on demand
Education Required: Bachelor’s Degree in Marketing, Business, Communications, IT or other related field required.
Example: Must be proficient in Adobe Reader/Writer
8 years Digital Marketing experience specifically applied in the automotive industry preferred
Previous automotive, media or media sales / support experience
Detailed understanding of web application development and internet technologies as it applies to
Preferred Education: MBAPMP','!*!About Cox Automotive
Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com. ','Cox Automotive','US-VT-Burlington-1 Howard Street','','Regular','Director/Senior Director','Day Job','','Yes, 25 % of the Time','Full-time','Ongoing','Director Digital Strategist
Cox Automotive, Inc.
Website : http://www.coxautoinc.com
Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. We’ve built the strongest portfolio in the industry with more than 20 brands that together provide end-to-end digital marketing, wholesale and commerce solutions for customers large and small. Our goal is to simplify the trusted exchange of vehicles and maximize value for dealers, manufacturers and car shoppers.