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Job Details

Community Relations Specialist

Company name
7-Eleven, Inc

Irving, TX

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Under the direction of the Sr. Manager, Corporate Social Responsibility (CSR) and Community Relations (CR), support the development, execution and continuous improvement of the company's CSR and CR strategy to enhance 7-Eleven's image and reputation in the community and with its stakeholders to create a competitive advantage and drive growth.

Community Relations: Support community relations program/project management and administrative functions to enhance our brand and
drive guest traffic/loyalty through community involvement initiatives.

Identify, collaborate, develop, promote and communicate community relations projects, programs and events.
Coordinate events including pre-event planning and on-site execution of logistics, communications, guest invitations, catering/food donations, community ads, silent auction prizes, and other deliverables as identified; conduct after action evaluation for continuous improvement.
Help manage employee volunteers, community partners, vendor relations as applicable.
Manage the Harvest Food Rescue program to leverage store food write-offs to reduce waste and build community goodwill.
Handle all aspects of program administration including charity partner evaluations and onboarding and field operations/Franchisee relations/support; maintain database to track program participation and donation activity; Report results/impact; Expand program to gain critical mass.
Support CR program management as directed. Support may include all or aspects of administration for select programs within the community relations program portfolio: Project A-Game Grant program, Operation Chill, coupon donations, fund-raising, employee community service/volunteer projects, local corporate contributions/sponsorships/donations, SSC/Field event management, other.
Maintain current knowledge of industry trends and best practices; identify/make recommendations to improve current programs and processes for continuous improvement (simplification, efficiencies, effectiveness, impact)

Corporate Social Responsibility: support development, integration and execution of 7-Eleven's CSR strategy, infrastructure and initiatives.

Assist with internal/external stakeholder management including developing and maintaining relationships with internal, CSR-related functional stakeholders across the business and external organizations that can strengthen credibility.
Help research, assess, evaluate, organize, analyze and track CSR internal/external drivers, initiatives, opportunities, KPIs and progress
Support proactive research of CSR trends, competition benchmarking and best practices to enhance strategy and progress. Help manage CSR meetings and prepare annual performance data and feature story content.

Communications: Assist with sourcing, writing, editing, managing internal/external communications to promote company's CSR/CR initiatives to increase awareness and credit for activity.

Manage content for CSR web site, social media, intranet, Franchise newsletter, and 7-Eleven Experience CSR integration.
Support incremental communications activities as directed.
Assist in developing success metrics, tracking and reporting results to drive company Leadership Principle culture and leadership, employee, Franchisee awareness and engagement.

Area of expertise: Community relations, corporate citizenship, events, corp social responsibility for a multi-unit for-profit business; retail c-store, food service
3-5 Years experience -  Bachelors Degree
Experience with field operations, nonprofit organizations. Undergrad degree in Communication, Public Relations, Marketing or related field.
Keen knowledge of community relations principles and practices and events management; Public relations or marketing experience a plus.
Strong research, interviewing, organizational, program/project/event management skills. 
Excellent verbal/written communication and analytical skills (writing AP style, negotiation, presentations)
Ability to counsel / influence internal and external stakeholders
Manage multiple competing priorities simultaneously
Ability to manage effectively in a rapidly evolving, sometimes ambiguous environment
Proficiency in MS Office (Word, Excel, Power-Point, Access)
Ability to work outside core business hours and or travel to assist in managing special events (up to 10%)

Internal Posting Dates: 3/1 - 3/14

Company info

7-Eleven, Inc
Website :

Company Profile
Our doors are always open, and our friendly store teams are ready to serve you. Come in to any 7‑Eleven® store and you’ll find a broad selection of fresh, high-quality products at an everyday fair price, along with speedy transactions in a clean and friendly shopping environment. World's Largest Convenience Retailer What started out as an ice house in Dallas, Texas, back in 1927 has grown and evolved into the world’s largest operator, franchisor and licensor of convenience stores. The company operates, franchises and licenses approximately 8,600 convenience stores in the U.S. and Canada. Of the close to 7,800 stores the company operates and franchises in the United States, more than 6,400 are franchised. Outside of the U.S. and Canada, there are more than 47,800 7 Eleven and other convenience stores in Japan, Taiwan, Thailand, South Korea, China, Malaysia, Mexico, Singapore, Australia, the Philippines, Indonesia, Norway, Sweden, Denmark and United Arab Emirates. 7‑Eleven has announced plans to open stores in Vietnam. 7‑Eleven is the world’s largest convenience store chain operating, franchising and licensing stores in 18 countries. Some 10,500 of the 56,600 7‑Eleven stores worldwide are in North America.

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