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Job Details

Clinical Outreach Coordinator - Case Management - Full Time - Days

Company name
The Toledo Hospital

Columbus, OH, United States

Employment Type

Case Management, Manager, Marketing, Public Interest, Pr, Healthcare

Posted on
Jan 31,2019

Valid Through
May 16,2019

Apply for this job


At Paramount, we offer insurance to both large and small groups and also cater to Medicare (Paramount Elite) subscribers in northwest Ohio and southeast Michigan. Our Medicaid product (Paramount Advantage) services those living in the state of Ohio. We maintain an accreditation by the NCQA – the National Committee for Quality Assurance – for our Ohio HMO, Elite and Advantage products. We’re also part of ProMedica, which is ranked the second most integrated health system in the U.S. and No. 1 in the Midwest. For more information about Paramount, please visit our website

The Paramount Case Management team is currently recruiting for a Clinical Outreach Coordinator. The main function of the Clinical Outreach Coordinator is to provide support to case managers with medical cases (Accountable Point of Contact). They also work within their scope of practice as an integral part of the interdisciplinary team under the direction of the case manager to interact with members providing education, community resource planning, and support. Duties include, but are not limited to:

Contribute to the assessment process by gathering information from members, family members, and providers. 

Report visit information back to the case manager to assist with the development, implementation, and modification of the care plan.

Participate as a team member to collaborate in the care planning process.

Provide home and community visits to high risk members and their families in an effort to provide education, support, and guidance to improve outcomes in a cost effective manner.

Assist members on understanding plan benefits, accessing needed services, importance of participating and adhering to the treatment plan.

Contribute to coordination of care, facilitation of services, and providing education to members.

Perform documentation in the electronic medical record.

Perform other duties as directed.

Job Requirements

Current Ohio Licensed Practical Nurse or Social Worker license required.  

Valid driver’s license with proof of auto insurance. 

Must have the ability to travel and make face-to-face visits with members. Visits may take place in a variety of settings; including but not limited to member home/provider office.  

Managed Care and Home Care experience preferred.

Excellent communication (oral and written) and organizational skills required. 

Demonstrated ability to plan, coordinate and organize multiple priorities.

Demonstrated PC skills, including word processing/spreadsheet and applications strongly preferred.  Experience with electronic health record documentation.

Ability to move between company work stations and departments; ability to communicate on telephones and operate general office equipment, including computers.


is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. It serves communities in 30 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 70,000 employees, 13 hospitals, 2,700 physicians and advanced practice providers with privileges, 900 healthcare providers employed by ProMedica Physicians, a health plan, and 450 assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, outpatient rehabilitation clinics, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. 

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression,  age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace

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ProMedica is a locally owned, nonprofit healthcare organization serving northwest Ohio and southeast Michigan. Driven by our Mission to improve your health and well-being, we offer a full range of diagnostic, medical and surgical specialties in areas such as emergency medicine and trauma, heart and vascular, oncology, orthopaedics, neurology, and women’s and children’s services.

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