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Job Details

Destination Services Manager

Company name
Meet Minneapolis

Minneapolis, MN

Date Last Verified
Mar 14,2018

Posted on
Mar 09,2018

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The mission of the Meet Minneapolis, Convention Visitors Association, is to market, sell and maximize the visitor experience of Minneapolis for the economic benefit of our community.

As a non-profit organization, we are proud and passionate about being a key source of inspiration and information for the millions of visitors, event planners, convention center attendees and sports fans that are looking to come to enjoy all the exciting and diverse experiences that a visit to Minneapolis offers.


Assist meeting planners of assigned small to medium groups (approx. 500 peak) and annuals as assigned. Provide assistance in coordinating their meeting needs with the resources that Meet Minneapolis and its partners provide. The position is also responsible for assisting/coordinating tradeshows with all Meet Minneapolis Departments.


Primary key contact for the meeting planner (typically 12 months out or less).

Coordinate site visits and schedule appointments as requested by meeting planner.

Assist meeting planner with promoting Minneapolis to attendees to build attendance.

Work with meeting planner on services we offer including but not limited to: welcome banners, microsite creation, services notices, customized maps, convention alerts, restaurant/information booth, on-site registration staff, brochure distribution, CEO/Mayor/Governor welcome letters, extended skyway hours, etc.

Upon request, give welcome presentation to groups during their meeting dates.

Upon request, coordinate all-hotel pre and post con meetings.

Attend pre-promotes as requested by meeting planner.

Overall management of the restaurant information booth at the Minneapolis Convention Center including but not limited to staffing requests, processing time cards and invoices, keeping materials stocked at booth, tracking monthly numbers and handling/resolving personnel issues with staff that may arise

Coordinate/assist team members as needed with tradeshows including securing booth space, completing contracts, order booth furnishings, services and supplies, manage expenses related to show and coordinate and execute shipping.

Other responsibilities include:

Assist services-only groups (groups booked directly through hotels).

Meet with Meet Minneapolis partners as requested and attend networking functions.

Assist in maintaining current resource files with updated information.

Maintain and encourage relationships between Meet Minneapolis, its partner members, DMAI, City of Minneapolis, Chamber of Commerce, convention center and clients.

Keep abreast of the latest developments in the convention services trends. Attend suggested education classes as necessary.

Handle or assist with MS accounts as assigned including meeting planning and on-site logistics.

Present at Partner Orientation Meetings and Partnership Benefits Seminars as requested.

Effectively carry out additional duties as assigned.


Bachelor’s degree with emphasis in the fields of business, hospitality management, event management, marketing or similar area of study and/or experience working in marketing, communications, hospitality or event management

Significant experience using Microsoft, Excel, PowerPoint and database management programs

Familiar with various forms of social media platforms and their uses as additional ways to connect with clients and promote Minneapolis

Willing and able to work evenings, weekends and holidays based on client and office demands.

Valid driver’s license


Embodies “spirit to serve” and a deep understanding of the importance of responsiveness and customer service

Excellent project management and independent problem-solving skills

Familiar with destination services terms and processes

Excellent interpersonal skills, including the ability to collaborate and work effectively with a diverse group of people; maintain positive working relationships with internal and external customers and suppliers

Strong organizational, coordinating and multi-tasking skills with attention to detail

Superior oral and written communication skills

Solid knowledge of standard office procedures, practices, and equipment.

Use discretion and maintain confidentiality in handling sensitive information

Ability to work in a fast-paced environment as project priorities shift daily

Passionate adherence to our organizational values of Respect, Diversity & Inclusion, Innovation, Integrity, Excellence, Teamwork and Accountability.

All other duties as assigned.


Meet Minneapolis offers a competitive salary and incentive program.


Meet Minneapolis offers a generous benefits package including: medical, dental, STD/LTD, Life Insurance, 401(k), telecommuting, vacation and sick time for employees who are benefits eligible.

Physical Demands:

While performing the duties of this job, the employee will be required to:

Walk, sit, bend and squat

Talk and hear

Grab, pull or bend items

Lift and/or carry up to 25 lbs.

View items at a close and distant range

Sit for extended periods of time

Use computers for extended periods of time

Working Conditions:

General office environment.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as an “at will” relationship.

Meet Minneapolis’ culture is inclusive and encourages the positive and mutually-beneficial development of our organization, industry and individual staff members. Our core values are Accountability, Inclusion, Passion and Collaboration.

Meet Minneapolis an equal opportunity employer.

To apply,

please e-mail your resume to

or mail to Suite 1300 or use the 'apply now' button below:

Company info

Meet Minneapolis

Company Profile

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