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Job Details

Social Media Manager

Company name
Genesys Telecommunications Laboratories, Inc.

Indianapolis, IN

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Social Media Manager-(180000NA) Description Primary Duties and Responsibilities Our corporatecommunications team is looking for a Social Media Manager to join our growing team.The Social Media Manager will be responsible for assisting the Social Media TeamLead in coordinating and executing the company\u2019s global social media strategy,working across key social media channels. The ideal applicant will possessstrong knowledge of, and passion for the social media landscape inbusiness-to-business (preferably technology). This role will be instrumental inincreasing our social media presence and gaining visibility and awareness forour brand among customers and prospects. Create and implement social media content that are in alignmentwith the overarching marketing plan and campaigns; and includes social contentthat drives traffic to the Genesys website, incites engagement, and growsadvocacy and community. Manage social media channels (Facebook, Twitter, LinkedIn,Google and Instagram) and editorial calendar to ensure content is timely,relevant, and engaging. Monitor and moderate all social communities daily for engagementopportunities. Conducts ongoing social media data analysis to identify viableideas of growth. Support Influencer strategy development and program roll out. Manage the company employee social media advocacy tool toencourage participation of key internal departments. Keep up-to-date and informed on social media best practices forB2B businesses and adapt accordingly, educating others in the company andrelevant agencies. Qualifications A Bachelor\u2019s degree in Marketing, Public Relations, Journalism,Digital Marketing or related field. Minimum five years of experience in related field. Understands and can utilize emerging platforms, digital media,and web\/social media management and measurement tools (e.g. Hootsuite, GoogleAnalytics, Data Studio). Ability to take initiative, employ good judgment, and manage projectsfrom beginning to end. Outstanding written and verbal communication skills. Great attention to detail. Ability to prioritize and multitask in a fast-paced environment. Proven track record of meeting deadlines and ability toanticipate next steps or needs. Work effectively both independently and as part of a team Adobe Creative Suite experience a plus. WorkContext Communicatesregularly with colleagues and management Occassionalschedule flexibility needed to liaise with international colleagues Uses computer frequently Travels 20% or less Legally eligible to work in the U.S. About Us: Genesys\u00ae\u00a0powers more than 25 billion of the world\u2019s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great drives great business outcomes. More than 10,000 companies in more than 100 countries trust the to orchestrate that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via\u00a0,\u00a0,\u00a0,\u00a0,\u00a0, and the\u00a0. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-GB1

Company info

Genesys Telecommunications Laboratories, Inc.
Website :

Company Profile
Realize the full potential of your customer interactions with integrated contact center solutions from Genesys. How you deal with customers drives your business success. Realize the full potential of your customer interactions and integrated contact center solutions from Genesys

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