Lead Enrollment and Outreach Coordinator
CCS’s Low-Income Fare Transit Enrollment Project distributes ORCA transportation Low Income Fare Transportation cards (LIFT) and provides education and outreach to community organizations in the King, Snohomish, and Pierce County region.
This person will develop and implement procedures and policies for distributing LIFT ORCA cards to low-income individuals. This person will coordinate with community and governmental organizations that serve low-income populations, including CCS and CHS programs to provide outreach and education on LIFT cards. This person would also supervise one FTE coordinator. This person will be responsible for developing and managing internal tracking systems to ensure proper project implementation and insure that all contract requirements are met.
This is a full time, benefits eligible position and includes generous paid time off. Pay range is $16.23-$17.21/hour DOQ.
MAJOR DUTIES AND RESPONSIBILITES:
Coordinate on-going distribution of King County Metro Low Income Fare Orca cards
Meet with clients and conduct intake and assessment to determine eligibility
Gather supporting income documentation
Maintain a stock of cards and insure proper storage and record of cards
Schedule follow up client contact as necessary
Communicate with clients if they do not qualify for services
Provide information to recipient on how to use the card and referral to metro for troubleshooting issues
Refer clients to other community services as needed
Hire and supervise one FTE Enrollment and Outreach Coordinator
Provide performance evaluation and feedback on regular basis
Develop and maintain staff and outreach schedule
Develop relationships and outreach opportunities with community and governmental organizations
Set up, organize and travel to ongoing outreach and educational efforts at key locations throughout the Puget Sound area and schedule staff to cover specific areas or partnerships with agencies.
Develop and maintain relationships with housing and service providers to provide LIFT cards to program participants
Distribute information on the LIFT program to agencies
Follow strict fiduciary policies and procedures in handling and distributing cards
Prepare monthly invoice and submit to metro for reimbursement.
Prepare annual budget and monitor spending on a monthly basis.
Check in all cards as they are received and transport to remote office.
Maintain a stock of cards at locations, insuring adherence to inventory tracking protocols, especially at outreach events
Develop and maintain internal tracking procedures to insure cards are accounted and stored according to their number and date received
Make sure client signs for card and correct card number is entered into the client file and in the database
Input data into local HMIS and other data entry systems
Conduct continuous quality improvement activities on internal tracking systems
Attend meetings Low Income Fare contractor meetings as necessary
Other general responsibilities
Ensure client records are kept in accordance with agency standards
Observe/follow guidelines on confidentiality rights of clients and respect their privacy
Maintain accurate record of hours worked and turn in timesheets on schedule
Attend trainings required of employees as scheduled
Participate as team member in staff and supervisory meetings as required
Contribute to and support a positive, team-orientated, culturally-diverse work environment
Perform other duties as assigned
This position requires the employee to work in an office environment where there is noise from telephones and conversations among employees and clients. Working conditions may include interruptions, and interactions with individuals who are angry and/or dealing with mental health and substance abuse issues. Extensive use of telephones, computers and related office equipment is typical of this position. This position requires traveling between offices and community organizations for meetings.
Bachelor’s degree in social services or a related field, or commensurate experience in social services
1 year experience in a supervision role.
2 years experience coordinating projects, contract management or other related experience.
At least one year of experience in direct provision of social services, preferably with low income and/or homeless people.
Understanding of problems low income or homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
Excellent written and oral communication.
Good office computer skills, with ability to maintain complex client records.
Commitment to working within the mission, goals and objective of Catholic Community Services.
Current Driver’s License and car.
Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
Willingness to learn and work well within a team environment.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
Criminal history background checks are required prior to employment.
Fluency in second language that is spoken by a substantial number of low income populations.
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