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Communications Service Specialist

Company name

Conshohocken, PA

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As a member of the Communications team, the Communications Services Specialist is responsible for contributing to Trion’s award-winning Communications Practice to serve our growing list of clients. In addition to assisting with development of the practice, this person will work with clients to build out and execute their communications strategies, tactics, and campaigns, and assist with presentations, spreadsheets, timelines, and project plans. This position has a strong emphasis on writing.


include, but are not limited, to the following:

Support the team in writing communications, managing projects and clients, responding to their needs, expectations, concerns, and requests.

Provide consultative expertise with regards to developing, managing and executing effective communications strategies, tactics and campaigns; create strong, ongoing client relationships, becoming their trusted partner and advisor on communications issues.

Write, edit, and revise copy for client communications.

Develop and manage project plans and timelines associated with client communications programs.

Partner with account teams to respond to client needs around communications, including project updates, etc.

Manage external vendors (e.g., production, language translation services, voice-over professionals, etc.) to ensure they complete their work on time and budget, and meet quality expectations.

Support the production of internal training materials and external marketing materials, proposals and presentations promoting the Practice.

Conduct research and provide support and assistance in coordinating communication processes, resources, and third-party vendors.

Support the internal and external marketing communications function as needed.



Bachelor’s degree in Communications, Marketing, Advertising, Journalism or related field is preferred.

Minimum of 5 years of experience in employee benefits communications or related field, developing campaigns and communications plans and servicing clients.

Proven writing, editing, and project management skills.

External client service experience.

Social media skills desired

Health and Welfare insurance industry experience a plus.


Excellent writing, editing, project management and verbal communication skills; proficiency in social media a plus.

Intermediate skills with using Microsoft Office tools.

Able to translate technical concepts into user-friendly terms that make sense for a broader population.

Able to effectively collaborate with coworkers and subject matter experts.

Understands change management concepts and communications technologies.

Organized, detail oriented and deadline focused, able to define and solve problems, and manage timelines and project plans.

Able to multi-task in a fast-paced environment and manage simultaneous projects in an entrepreneurial culture.

Self-starter, with a creative, innovative, and collaborative mindset.

Company info

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Company Profile
Marsh & McLennan Companies is a professional services firm like no other — a global network of nearly 65,000 experts in risk, strategy, and people, united by an unusually collaborative culture that transcends business units and borders. We bring the best people together to help clients discern new possibilities and pursue them with success. For 147 years, we have grown by helping our clients prosper amid changing times and technologies, from the Industrial Revolution to the digital age. Our work today embraces many of society’s most complex challenges: sustainable business growth; the health, wealth, and performance of organizations' people; resource security; cyber security; economic instability; climate change; and terror threats.

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