Description WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions.\u00a0We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.\u00a0If you are looking for a growing career \u2013 come be part of WEX today! Great Place To Work-Certified.The Manager, Merchant Communications & Compliance provides strategic leadership and direction for WEX and our industry partners in the fuel payments space. The Manager develops pricing and compliance strategies and related communications processes, ensures adequate delivery and systems support within the fleet organization and communicates relevant opportunities and requirements to our merchant community. This role liaises between merchants and technical support, product development, sales and field service to identify opportunities for merchants to enhance pricing for our joint fleet customers, reduce costs for WEX and our partners and add value for our joint customers\/clients. Data security is a high priority for WEX. Our interactions with merchants must address not only skimming fraud, but also adapt to keep pace with industry and technology evolution. In order to meet these expectations, the Manager, Merchant Communications and Compliance must work with our merchant community to protect WEX card data, hold merchants accountable when they do not meet their obligations and reduce WEX\u2019s fraud liability via chargebacks to merchants and other means. The Manager must also assist WEX in adapting to keep pace with industry and technology evolution. We envision a scalable merchant communications platform where contracts are:stored centrallyeasily accessed both by WEX employees and merchantscan be updated digitally This position contributes to WEX\u2019s profitability by maximizing our efforts to control fraud, and efficiently administering the Merchant Contract Standardization process and the Merchant-funded Discount Network. Responsibilities include: Owns Merchant Compliance Policy and all related merchant communications, including: Excessive Fraud Chargeback PolicyWEX Spec Compliance Policy (EMV\/Chip, etc.)Other merchant requirementsOrganizes cross-functional team and liaisons with the following parties as described: Product & Merchant Operations: execute process for merchant fraud chargebacks and non-compliance pricing adjustmentsFraud Services & Data Sciences: identify problem sites and size fraud dollarsTechnology: define requirements for Merchant Communications Platform & sponsor buildLegal: migrate all merchant contracts to Merchant Communications Platform and managing updates on ongoing basisDevelops merchant and retail pricing data streams and leads the creation of Merchant Analytics as a tool to inform WEX pricing strategies. Qualifications Minimum Required Qualifications for ConsiderationBachelor\u2019s degree with 12 years of related experience in the financial services industry or similar compliance\/communications roleAbility to function in a complex environment via multi-tasking, prioritization and communicationAbility to communicate with all levels of organization and accomplish objectives via influenceUses professionalism and company objectives to resolve complex issues creatively & effectivelyStrong listening and collaboration skills, strategic thinker, technologically savvySuccessfully pass a background investigation Preferred QualificationsMBA, similar graduate degree or business\/technology consulting experienceExperience managing merchant relationships on behalf of a network, bank or acquirerPrior work experience in fleet cards space At WEX, we reward innovation, hard work and excellence.\u00a0Benefits include:\u00b7 401(k) Plan\u00b7 Adoption Assistance\u00b7 Bonus Plan\u00b7 Dental Insurance\u00a0\u00b7 Dependent Life Insurance\u00a0\u00b7 Employee Assistance Program\u00a0\u00b7 Employee Referral Award Program\u00a0\u00b7 Expedition - WEX\u2019s Sabbatical Program\u00a0\u00b7 Extended Parental Leave\u00b7 Flexible Spending Accounts (Medical and Dependent)\u00b7 Health Insurance\u00b7 Life Insurance\/AD&D\u00b7 On Site Fitness Facility in South Portland location\u00a0\u00b7 Pet Insurance\u00b7 Paid Time Off(PTO)\u00b7 Short- and Long-Term Disability Programs\u00a0\u00b7 Tuition Reimbursement\u00a0\u00b7 VisionEqual Opportunity Employer\/Vets\/Disability
Website : http://www.wexinc.com
WEX gives you precise financial and information management solutions to help your company strengthen its balance sheet and achieve unparalleled control and security. Since 1983, WEX has been a fleet card pioneer, steadily building a proprietary U.S. network that has earned site acceptance at over 90 percent of the nation's retail fuel locations and over 45,000 vehicle maintenance locations. This extensive network has earned the trust of commercial and government fleets, which use our charge cards for their over 7.6 million vehicles to purchase fuel and maintenance services. One foundation of WEX’s marketplace leadership is our proprietary software, which lets fleets control purchases in the field, and gives them comprehensive information and analysis tools to effectively manage their operations and reduce costs. WEX today provides category-leading fleet, corporate and prepaid payment solutions across a wide spectrum of business sectors around the globe. Our portfolio of business encompasses a MasterCard-branded corporate card; TelaPoint, a provider of supply chain software solutions for petroleum distributors and retailers; Pacific Pride, an independent fuel distributor franchisee network; and international subsidiaries. Through the efforts of more than 1,300 associates around the world, WEX will continue to provide its clients with unparalleled services and precise solutions to help them pursue ambitious goals and improve business efficiency.