Renal Advantage Inc.
PURPOSE AND SCOPE:The Marketing Outreach Coordinator will work closely with the Enrollment Counselor(s) (EC) in their assigned territory to build relationships with the Social Workers and Insurance Counselors to educate them on the FHP CSNP plan so they understand the value to the patients. As a result of their efforts, they will collect Consent to Contact (C2C) Cards and provide to the ECs for direct contact. This role will also work to resolve member issues through collaboration with other internal departments.PRINCIPAL DUTIES AND RESPONSIBILITIES:Under close supervision, utilizes established procedures to perform routine assigned tasks…Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.Builds stable working relationships internally. Building relationships by linking Sales and Marketing to the clinical Social Workers and Insurance Coordinators.Creates and maintains educational materials for non-sales people.Collaborates with marketing on the execution of the organization’s marketing strategy.Serves as a liaison for members by facilitating escalations and resolutions.Work with Medicaid Access programs and applications.Develops methods for feedback from outreach locations and evaluates the program’s success, making adjustments as appropriate.Promote excellent communication between Quality Management (QM), Utilization Management (UM), Care Navigation Unit (CNU), and Member Services (MS).Prepares reports to management on outreach efforts.Participate in staff meetings as scheduled.Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.Assist with various projects as assigned by direct supervisor.Other duties as assigned.Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.PHYSICAL DEMANDS AND WORKING CONDITIONS:
Renal Advantage Inc.
Website : http://www.renaladvantage.com
Through our leading network of more than 2,100 dialysis facilities in North America and our vascular access centers, laboratory, pharmacy and affiliated hospitals and nephrology practices, Fresenius Medical Care provides renal services to hundreds of thousands of people throughout the United States, Mexico and Canada. We are also the continent's top producer of dialysis equipment, dialyzers and related disposable products and a major supplier of renal pharmaceuticals.