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Job Details

Customer Service Specialist

Company name
Akraya, Inc.

Location
Norcross, GA

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Profile

Primary Skills: Customer Service, order entry\/order processing, ERP Location: Norcross, GA Tenure: 8 Months Tax Term: W2 Only Job Duties and Responsibilities: Build and maintain solid customer relationships by understanding customer needs and proactively resolving issues with poise, professionalism, and a genuine desire to bring customer resolution. Conduct yourself at all times as the public image of the company in accordance with Client\u2019s code of conduct Demonstrate world class customer support and maintain knowledge of Intuitive products and services. Support a high volume of external and internal customer inquiries through multiple channels including, phone, email, live chat and fax. Retrieve and process customer purchase orders from the order inbox throughout the day to meet daily order entry goals and deadlines. Follow-up on backorders and product allocations and pro-actively suggest alternative products or services to meet customer needs Provide knowledgeable answers to questions about Intuitive products, pricing, availability, order status and catalog terms and conditions Handle complaints from internal and external customers within the allowed timeframes and follow-up on issues Process product returns and exchanges using SAP\/CRM in adherence to regulatory compliance and documentation requirements Collaborate with internal departments such as Accounts Receivable, Shipping, Sales, Marketing and Sales Support to meet customer needs and ensure a positive customer experience Routinely demonstrate and create a helpful and positive work culture Encourage and build positive relationships and communicates effectively with all co-workers, outside customers and vendors Actively identify areas for process improvement and optimization that will drive department efficiency and create value for our customers Meet or exceed key performance and productivity such as quality, courtesy, expertise, schedule adherence and other metrics as defined by management Complete projects and general administrative functions as assigned Skill\/Job Requirements : 2-4 years of relevant experience Customer Service, preferably in a corporate setting - medical device a plus Previous SAP or other ERP applications experience Experience with customer purchase order entry\/order processing Extremely reliable, conscientious and career minded Clear and concise verbal and written communication skills Must exercise strong judgment and decision making Ability to take ownership of assigned tasks Must be detail oriented Must possess good time-management and organizational skills to ensure effective multi-tasking Flexibility with schedule and overtime hours a must Knowledge of Microsoft Office Suite (Microsoft Word, Microsoft Excel) and other computer applications (Windows OS, Outlook, Internet Explorer).

Company info

Akraya, Inc.
Website : http://www.akraya.com/

Company Profile
Akraya is a fast growing software-solutions provider headquartered in Bay Area, California, USA with global offshore delivery center in Mumbai, India. Akraya and its offshore delivery center have a combined experience of over 15 years supporting Fortune 500 clients with software business solutions that help them compete in the digital economy. We have vertical industry expertise that spans banking, finance, insurance and High tech manufacturing and software. Our professionals around the world deliver comprehensive services in enterprise and mission critical applications and quality assurance for software processes.

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