Job Details

Community Relations Representative I-III Nashville TN English/Spanish Bilingual Preferred- REMOTE- PS11383

Location
Nashville, TN

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**MEMBERS ONLY**SIGN UP NOW***. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide.
Your Talent. Our Vision.
At **MEMBERS ONLY**SIGN UP NOW***.,
it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care
.This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. 
*This position will allow you to work from home but you must reside in or near the Nashville area and within 45 minutes from an Anthem office.
Community Relations Representative I
Responsible for growing membership through educating and servicing the Medicaid population, including meeting the communities need for ongoing educational and social service outreach to existing and potential members. Community outreach experience is required. This is not a marketing position.
Primary duties may include, but are not limited to:
Acts as service representative for assigned projects and a resource to membership and community.
Ensures consistent compliance with all state, federal, and company specific requirements.
Assists with establishing and maintaining positive relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community.
Identifies and collects educational material on community networks and advocacy groups with similar missions and values and communicate the information to management.
Provides telephonic assistance, outreach and/or guidance to members regarding benefit and enrollment questions, and/or providing assistance on any social service needs.
Conducts activities, e.g. health fairs, exhibits, educational sessions, and presentations in an effort to educate members and maintain and/or establish relationships with providers, community, and faith based organizations.
Community Relations Representative II
Responsible for developing and maintaining new contacts and/or partnerships in the community. Community outreach experience is required. This is not a marketing position.
Primary duties may include, but are not limited to:
Leads and manages strategies within a specific territory or business initiative.
 Acts as liaison with community advocacy groups that impacts target population.
Identifies, develops and builds relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community.
 Assists members and potential members with benefit and/or enrollments inquiries.
Identifies cultural issues regarding current and potential members and communicate issues to management.
Conducts presentations to increase effectiveness in establishing rapport, assessing individual needs, educating members and maintaining and/or establishing relationships with providers, community, and faith based organizations
Community Relations Representative III
Responsible for coordinating and supervising the implementation of strategies related to specific business programs, products, territory or expansion.
Primary duties may include, but are not limited to:
Develops and maintains a positive working relationship with the member population for the primary purpose of maintaining enrollment and decreasing disenrollment.
Ensures consistent compliance with state, federal, and company specific requirements.
Develops a standard process for assessing the feasibility and development of sponsored event programs.
Conducts marketing activities e.g., events, exhibits, education, and presentations in an effort to educate members and maintain and/or establish relationships with providers, community, and faith based organizations.
Identifies and enlists the cooperation of individuals, groups, social service agencies and other community organizations in educational and outreach activities.
Identifies cultural issues regarding current and potential members; communicate those issues and concerns to management immediately.
*Manager will determine level based upon the selected applicant's skillset relative to the qualifications listed for this position.*
Job requirements
Requirements:
Level I
High school diploma or equivalent
1 year of experience in healthcare environment; or any combination of education and experience, which would provide an equivalent background.
Associate's Degree or BA/BS preferred.
Valid driver’s license and access to a motor vehicle with valid motor vehicle insurance required.
State health insurance licensure preferred.
Background in Health and Wellness and/or working with organizations within the community a plus.
Strong presentation skills strongly preferred.
Familiarity working with age groups 0-20 a plus.
English/Spanish Bilingual highly preferred.
Experience building marketing and/or social media campaigns a plus.
Salesforce experience a plus.
Level II
High school diploma or equivalent
2 years of experience in healthcare environment; or any combination of education and experience, which would provide an equivalent background.
Associate's Degree or BA/BS preferred.
Knowledge about provider network that supports the delivery area, knowledge of plan and/or competitors value added benefits preferred.
Valid driver’s license and access to a motor vehicle with valid motor vehicle insurance required.
State health insurance licensure preferred.
Background in Health and Wellness and/or working with organizations within the community a plus.
Strong presentation skills strongly preferred.
Familiarity working with age groups 0-20 a plus
English/Spanish Bilingual highly preferred.
Experience building marketing and/or social media campaigns a plus.
Salesforce experience a plus.
Level III
Associate's Degree or BA/BS required.
4 years of experience in managed care/healthcare environment; or any combination of education and experience, which would provide an equivalent background.
Valid driver’s license and access to a motor vehicle with valid motor vehicle insurance required.
State health insurance licensure preferred.
Background in Health and Wellness and/or working with organizations within the community a plus.
Strong presentation skills strongly preferred.
Familiarity working with age groups 0-20 a plus.
English/Spanish Bilingual highly preferred.
Experience building marketing and/or social media campaigns a plus.
Salesforce experience a plus.
**MEMBERS ONLY**SIGN UP NOW***. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com
An Equal Opportunity Employer/Disability/Veteran

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