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Job Details

Patient Experience Specialist-Part Time Temporary

Company name
UNC Health Care System.

Smithfield, NC

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Patient Experience Specialist-Part Time Temporary



North Carolina

Patient Experience Specialist-Part Time Temporary

Job ID: 102598

Job Details

Responsible for JMC-Smithfield Customer Service Program, including training, patient satisfaction, and the complaint resolution process. This position will influence changes in systems, processes, and people that have negative effects on patients, working with Directors, Managers, and staff to accomplish positive results. This position is responsible for incorporating customer service principles into everything we do and say at JMC-Smithfield.

Minimum Qualifications:

Minimum Bachelor's degree in communications, hospitality management, education, social work or other healthcare related field. Minimum of three (3) years of experience in patient/health care relations or human services experience or hospital experience in a clinical or professional area is preferred. Current BLS certification or obtained during the first week of orientation. Must have excellent communication and presentation skills - both written and oral; communicating in an open, honest and objective manner.

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UNC Health Care

UNC Health Care Jobs

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Company info

UNC Health Care System.
Website :

Company Profile
The UNC Health Care System is a not-for-profit integrated health care system, owned by the State of North Carolina and based in Chapel Hill. It exists to further the teaching mission of the University of North Carolina and to provide state-of-the-art patient care. A distinguishing characteristic of UNC Health Care is its association with the UNC-Chapel Hill School of Medicine, a nationally eminent research institution. This relationship gives UNC Health Care a powerful pathway for moving the results of biomedical research from medical school laboratories to patient care settings. UNC Health Care has been granted broad powers by the North Carolina General Assembly to assure its management flexibility and competitiveness in a rapidly changing health care business environment. The enterprise is governed by a board of directors appointed by the University of North Carolina.

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