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Communications Manager II

Northbrook, IL

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Overview UL is seeking a Communications Manager to supportu00a0ULu2019s Commercial & Industrial (C&I) business unit! Contribute to a Safer, More Secure, and More Sustainable World. u00a0At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose u2013 to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too. Responsibilities This Communications Manager is responsible for developing and executing timely and effective global internal communications programs to support ULu2019s Commercial & Industrial (C&I) business unit. The core function of this role is to keep C&I staff (and enterprise-level staff, where applicable) informed of important and relevant ongoings related to business transformation efforts, BU strategy and objectives, key initiatives and more. In doing this, the role will support and promote employee engagement, create a higher performance culture and raise the profile of C&I within the enterprise and among key internal stakeholders. It supports C&I leadership in developing and executing all internal communications strategies and plans. Additionally, this position is responsible for working in close collaboration with BU Human Resources as well as division, region and corporate communications. This position will represent C&I internal communications on the leadership teams for various business programs and change management efforts. This role will also participate in the global internal communications community.u00a0 STRATEGIC COMMUNICATIONS Develops and executes internal communications plans and activities that are aligned with the companyu2019s mission, vision and values as well as the business unitu2019s strategy and objectives, and/or various division strategies and objectivesTailors communications to meet the needs of various internal client needsLeads, drives and executes all internal communications for C&Iu2019s transformation and change management initiatives including time-critical operational updates for key business applicationsBuilds strong relationships with C&I senior leadership and additional stakeholders to understand their business functions and formulate appropriate strategies and messages to achieve those objectives OPERATIONAL COMMUNICATIONS Manages internal communications budget and leads agency relationshipsAssists in communicating organizational initiatives and activities such as lab openings, employee updates, corporate events and internal UL meetings/eventsProvides guidance and support to all functions across the C&I business unitManages and produces all internal webcasts and broadcasts OVERSIGHT & MANAGEMENT OF INTERNAL TOOLS/PROPERTIES Develops and manages content for C&Iu2019s SharePoint platform, internal newsletters, leadership updates and moreEnsures global staff is kept up-to-date on BU and industry-specific initiatives, news, events METRICS & ANALYTICS Tracks and measures annual internal communications spend to ensure positive return-on-investmentMonitors and analyzes standard metrics/KPIs on successes and levels of internal stakeholder engagement: digital site traffic, open-rates, click-through rates, impressions, surveys/polling, etc. Qualifications BS/BA degree in Communications, Public Relations or related field, plus generally 8 years of related experience. Experience in a B2B professional services environment is preferred. Experience working in a global communications role for a complex matrix organization across several global regions highly preferred Ability to understand technical and scientific issues and ability to translate complex information for non-scientific audiences Strong capabilities in developing and maintaining relationships with senior leaders Change management communications experience Top-notch communication skills: presentation, verbal, writing, editing Experience managing and/or using a wide array of internal communications tools Values innovation and flexibility, is proactive, motivated and a self-starter Proven ability to lead and engage, especially across regions, in virtual environments and where there may not be direct reporting lines Thinks strategically, executes programs against timelines and meets commitments Demonstrated ability to manage multiple projects with high quality and exceptional customer service Proficiency in Microsoft Office and experience managing and/or using a wide array of internal communications tools Proficiency managing/developing/maintaining SharePoint sites in 0365 Performs other duties as directed #CB

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