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Job Details

Service Dispatcher Elev/Escalator

Company name
Washington Metropolitan Area Transit Authority - WMATA

Hyattsville, MD

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Job Description
Job Description Shift: Various Location: Various Days off: Various Posting/Position Details: All WMATA posted job openings are available through 11:59 pm the night before the noted Close Date. To ensure successful submission of application applicants are encouraged to apply well before this cut-off.  The noted Close Date is the date on which the posting is automatically removed from the website as of 12:00am at which time submission of an application is no longer possible. (WMATA reserves the right to remove postings at any time without notice as business needs demand.) MINIMUM QUALIFICATIONS Graduation from an accredited college or university with a Bachelor=s Degree in Communications, Business Administration, Transportation or a related field. A minimum of three years of technical and administrative support and public contacts experience, including two years of experience in a public transit environment demonstrating some knowledge of maintenance management procedures. Or, a combination of post high school education and a minimum of five (5) years of technical and administrative support and public contact experience, including two years of experience in a public transit environment demonstrating some knowledge of maintenance management procedures. Medical Group: Satisfactorily complete the medical examination for this position, if required.  The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations. SUMMARY: This is maintenance monitoring and service dispatching work of a technical nature.  Employee is responsible for receiving, processing, dispatching and coordinating communications of ELES, PLNT, and TSSM Maintenance field repair crew=s work assignments.  Employee receives equipment failure reports and service requests, assigns maintenance record numbers for tracking purposes and dispatches service crew to repair site.  Summarizes information for management on the impact of incidents on MetroRail service.  Monitors ROCS, MAXIMO, Internet, Intranet and inputs data to provide timely and accurate information during emergencies. MAJOR DUTIES: Assigns and dispatches maintenance personnel and equipment for the Office/Branch to which specific responsibilities apply. Reports all problems impacting revenue service to the appropriate Director, Superintendent, Assistant Superintendent, Area/Region Manager/Supervisor, and/or Shift Supervisor. Advises maintenance personnel of revenue affecting escalator/elevator outages, abnormal operating conditions, service changes for elevator/escalator configuration, and alternative operating strategies in a timely manner.  Coordinates alternative general maintenance arrangements with TSSM, OCCO, and BOCC. Monitors various systems in the Office of Central Control Operations for conditions which could affect the normal delivery of internal and external service. Maintains logs reflecting the status of each job by maintenance number, which involves ELES, PLNT and TSSM equipment. Document all reported problems and incidents, monitoring them until the necessary and required corrective actions have been completed. Assists the Assistant Director, OCCO in incident investigations and prepares incident reports as required. Maintains a current roster of radio call numbers, pager numbers and office/home telephone numbers for supervisory and maintenance staff within each assigned organization. Ensures that Estimated Time of Return to Operations (ETRO) are established and recorded for all unscheduled maintenance actions, bringing to the attention of the Assistant Director, OCCO, all ETROs that appear unrealistic. Work variable hours and shifts. The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision. Evaluation Criteria: Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience. Evaluation criteria may include one or more of the following: Personal Interview Skills Assessments Verification of education and experience Criminal Background Check Successful completion of a medical examination including a drug and alcohol screening Review of a current Motor Vehicle Report Closing: Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists.  Our hiring process is designed to be accessible and free from discrimination. This posting is an announcement of a vacant position under recruitment.  It is not intended to replace the official job description.  Job descriptions are available upon confirmation of an interview. \r

Company info

Washington Metropolitan Area Transit Authority - WMATA
Website :

Company Profile
The Washington Metropolitan Area Transit Authority (Metro) was created by an interstate compact in 1967 to plan, develop, build, finance, and operate a balanced regional transportation system in the national capital area. Metro began building its rail system in 1969, acquired four regional bus systems in 1973, and began operating the first phase of Metrorail in 1976. Today, Metrorail serves 86 stations and has 106 miles of track. Metrobus serves the nation's capital 24 hours a day, seven days a week with 1,500 buses. Metrorail and Metrobus serve a population of 5 million within a 1,500-square mile jurisdiction. Metro began its paratransit service, MetroAccess, in 1994; it provides about 2.3 million trips per year.

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