Service Improvement Specialist (1584-12)
Deadline to Apply:
June 25, 2018
Job and Family Services
222 E. Central Parkway
Cincinnati, OH 45202
$20.00 an Hour
Requirements (Education, Experience, Licensure, Certification):
Bachelor Degree in Public Relations or closely related field or equivalent combination of related education and experience.
Job Duties (Summary):
Performs customer service duties: responds to complaints/inquiries/requests for information by webmail, telephone, letter or in person for a variety of customers (e.g. agency customers, government officials, general public, courts, attorneys, agency administrative staff, State Clients Affairs Office); secures necessary pertinent information from casework and/or supervisory staff to determine if cases are handled according to agency procedures, and through guidelines established by the Ohio Department of Job & Family Services manuals
Conducts quality reviews of existing procedures, policies, systems, and work products.
Based on information and data acquired in customer service duties and quality reviews, furnishes information, explains program, runs required reports, and compiles statistical reports.
Attends meetings, conferences, workshops, and training sessions to receive information of techniques, policies and procedures sued during performance of assigned duties.
Attends necessary training as required.
Performs other related duties as assigned.