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Communications amp Media Manager

Company name

Redmond, WA

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Advantage Through Diversity at CBRE


Create and execute transition communication, training plans and deliverables for clients and CBRE account teams undergoing the transition and transformation process.


Responsible for the following:

Lead communication and change management efforts including

Communications plans for client end users and business units

Acclimate quickly to and gain full understanding of client

communications culture (existing vehicles, preferred voice, communications strategy and approach, etc.)

Complete stakeholder analysis

Integrate client communication approach with transition communications recommendations into a transition communications plan

Manage the development, approval and distribution for all communications as documented within the plan

Training plan for clients and new CBRE account team members

Partner with CBRE service line leaders to identify training courses, sequencing, prioritization, audience and other tactical elements and logistics

Document all elements within a training plan

Coordinate the scheduling of all trainings

Communicate the training schedule and supporting guides to account team members

Support completion of additional change management deliverables as necessary

Support the transition process in partnership with the Transition

Leader and Project Manager

Transition Kickoff Meeting

Manage agenda and presentation

Assist with logistics of meeting

Influence team engagement strategy

Event planning for client-facing dinners and social activities

Ongoing Governance

Support development and distribution of weekly reporting

Preparation and management of presentation materials to meet critical check points with the client

Transition Go Live and Closeout

Assist with escalation and issues management plan

Support handoff activities to CBRE account team

Setup and manage SharePoint sites for every transition. This includes the initial design, administration of users, troubleshooting of issues and general maintenance to ensure the site remains operational.

Assist with the development of our global transition management program including but not limited to:

Commonly used templates and best practices

Internal process documentation

Support the Regional Transition Director in providing CBRE Sales and Marketing teams with transition-related content during the pursuit process (may include narrative responses, presentation slides and case studies)

Remain actively involved and informed of the CBRE and GWS platform to understand how new tools, processes or changes to the existing suite may impact transition

Additional special projects as required


Bachelor’s Degree or equivalent in Marketing, Communications, Journalism or Business Administration required and four to six years of related experience and/or training

Advanced skills in Microsoft Office software programs including Word and PowerPoint; moderate skills in SharePoint and Excel also necessary

Experience with email campaign and content management systems

Moderate understanding of real estate, change management and/or project management principles

General understanding of communications theory, adult learning styles and current trends in the approach and delivery of both

Comfort working in a high-paced environment with competing deadlines, varying levels of ambiguity and the need to multi-task often

Proactive, innovative and analytical qualities to identify efficiencies, needs and improved ways to deliver projects

Ability to effectively and efficiently respond to complex inquiries from internal and external partners

Excellent oral, written and presentation communication skills

Ability to work within a template with a pre-designed style and format

Ability to comprehend, analyze, and interpret various types of business documents

Proven record of providing excellent internal and external customer service

Ability to work effectively on a virtual, global team which may fall outside typical working hours

Ability to travel ~10-20%

Company Profile
CBRE Group, Inc. operates as a commercial real estate services and investment company worldwide. The company operates through Americas; Europe, Middle East and Africa; Asia Pacific; Global Investment Management; and Development Services segments. It provides advisory services, such as strategic advice and execution to owners, investors, and occupiers of real estate in connection with leasing, disposition, and acquisition of property; integrated investment sales and debt/equity financing services under the CBRE Capital Markets brand; and valuation services, including market value appraisals, litigation support, discounted cash flow analyses, and feasibility and fairness opinions, as well as originates, sells, and services commercial mortgage loans. CBRE Group, Inc. offers its commercial real estate services under the CBRE brand name; investment management services under the CBRE Global Investors brand name; and development services under the Trammell Crow brand name. CBRE Group, Inc. was founded in 1906 and is based in Los Angeles, California.

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