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Job Details

Internal Communications Specialist -Charlotte NC

Company name
Bank of America Merchant Services, LLC.

Charlotte, NC

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Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.

Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.

The Internal Communications Specialist plays an essential role on the Corporate Communications team and focuses on the development of internal communication plans and messages to inform, guide and activate Bank of America Merchant Services associates.

The individual in this role will create engaging content in the form of articles, videos, internal messages, thought leadership features and more that supports the company’s content strategy; provide periodic internal communications support to senior leaders; and support the department’s crisis communication response capabilities.

The individual in this role will report to the VP of Corporate Communications but will work alongside and also take direction on specific projects and tasks from members of the Corporate Communications team.

Essential Functions:

Craft internal messages, articles and multimedia features that inform and engage Bank of America Merchant Services’ associates (employees).

Develop summaries, FAQs, talking points and other communications collateral in support of product introduction, replacement and retirement initiatives.

Develop talking points, presentations and briefing documents on key initiatives for internal partners and senior leaders.

Work closely with partners at Bank of America and First Data on key projects, issues management and content alignment.

Collaborate with teammates throughout Enterprise Marketing & Communications on content, marketing and promotion plans.

Manage team communication channels (email accounts, intranet pages) and assets.

Assist as needed with other public relations projects and activities.

Maintain documentation for core communication and crisis communication activities.

Perform other duties as required.

Job Requirements

2-3 years of experience developing communications plans and content in fast-paced business environments.

Bachelor’s Degree in relevant field.

Experience practicing communications in a corporate, agency or nonprofit setting.

Exceptional ability to write clearly, crisply and conversationally.

Full command of A.P. Style.

Team-first collaboration style and proven ability to work effectively within diverse, fast-paced teams.

Desired Skills

Experience developing and executing a thoughtful, proactive and innovative communications strategy and plan.

Can translate highly complex, technical subjects into relatable, compelling language.

Outstanding verbal communication skills to drive successful outcomes with key audiences.

Robust project management skills; painstaking attention to detail; and an ability to multitask and manage very tight deadlines.

Ability to produce high-quality multimedia communications, especially video.

Experience within Financial Services sector or business-to-business industries.

  Physical Requirements

Standard office environment: work typically involves close visual acuity on a computer to access view, read, prepare and analyze data and other written communications.


Approximately 20% travel may be required to attend industry events and/or accompany company executives during external engagements.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.



Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information. gives you access to over a million jobs and career opportunities across the US including in Charlotte. Find your perfect job and apply directly through a simply online application process

Company info

Bank of America Merchant Services, LLC.
Website :

Company Profile
Bank of America Merchant Services is now the number one-rated electronic payments company in the industry1 with businesses relying on us for our proven record of 99.999% uptime. Formed in 2009 as a joint venture between Bank of America Corp and First Data, Bank of America Merchant Services has developed an industry track record as the premier payments company, providing clients transaction speed, security and reliability across a host of retail and ecommerce platforms. Bank of America Merchant Services’ solutions include next business day access to funds2, a 100 percent U.S.-based customer service and technical help desk, and unrivaled reliability and security. The company’s client services include processing point-of-sale payments, gift card and loyalty program and eCommerce services to merchants of all sizes.

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