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Emergency Department Communications Specialist

Company name
Providence Health & Services.

Portland, OR

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Description: Providence is calling a Emergency Department Communications Specialist (0.9 FTE, Rotating\/Variable) to Providence St. Vincent Medical Center in Portland, OR. In this position, you will: Be a highly reliable front line contact with all callers to the Emergency Department (ED) Communication Center. Function to be the pivotal resource to this fast pace work environment which operates on a 24 hour\/7 day basis. Professionally fields all incoming calls and coordinates the proper routing or assistance of that call. The Communication Specialist places ED Physician consult calls and is a key partner in the flow of the emergency department. Be responsible for accurately and quickly entering patient information, and providing the clinical staff with a brief description of the caller\u2019s request so as to expedite the most appropriate response to the call. Collect patient information from providers in the community and take notes for ED Providers during provider to provider conference calls. Qualifications: Required qualifications for this position include: High school diploma equivalent Cardiopulmonary resuscitation (CPR) certification, or must obtain within 6 months of hire 2-3 years of experience performing secretarial duties in healthcare, or equivalent training in a recognized healthcare program 2-3 years of experience in Customer Service, including experience with delivering customer services by telephone Experience working in an environment involving critical thinking and multi-tasking during high volume and high stress Proficiency in word processing, and experience with a variety of software applications including electronic medical records (e.g. Epic) Preferred qualifications for this position include: Bachelor\u2019s degree in communication or other related field Medical terminology course or experience Experience working as an Emergency Department (ED) Tech Working knowledge of call center and multi-line phones About Providence in Oregon As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities. The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple, \Providence will provide the best care and service to every person, every time.\ Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon. We offer a full comprehensive range of benefits - see our website for details http:\/\/\/rewards-benefits\/ Our Mission As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service. About Us Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Schedule: Full-time Shift: Variable Job Category: Administrative Support (Clinical) Location: Oregon-Portland Req ID: 176115

Company info

Providence Health & Services.
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Company Profile
About Providence Health & Services Creating Healthier Communities, Together As the third largest not-for-profit health system in the United States, we are committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington.

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