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Job Details

Scrum Master II - Customer Communication Management

Company name
Liberty Mutual Insurance Company

Portsmouth, NH

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Scrum Master II - Customer Communication Management','92950','!*!Advance your career at Liberty Mutual - A Fortune 100 Company!

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

About the team:

Liberty Mutual Global Specialty IT (GSIT) collectively delivers innovative solutions and capabilities that leverage our technical expertise and deep business understanding of Global Specialty to enable market-leading performance worldwide. Within GSIT, the Customer Communication Management (CCM) Team is responsible for the delivery of solutions that create, produce and store digital content used to run our businesses, such as Quotes, Policies, Claim Notifications, and Claims forms. This shared services team leverages platforms and technologies such as AWS, Alfresco, SharePoint and Activedocs. The team works closely with our global consumers to drive functionality forward enabling the growth of new Specialty Products.   


Work with the Scrum Team to develop products from idea to production by coaching team members, proactively eliminating barriers, and facilitating team delivery on sprint goals. The Scrum Master will work closely with the Product Owner to support Sprint and Release Planning, foster team self-awareness, encourage cross – training, decision-making and continuous improvement. 

With your seasoned background, you’ll tackle product issues of great complexity. Armed with a deeper agile perspective acquired through several years of Scrum Master Experience with multiple teams, the Scrum Master II is poised to mentor junior Scrum Masters and evangelize agile practices with a larger community beyond his or her team. 


About the job:

Implements consistent process and tools for program management

Aggregates scrum team objectives and progress and publishes to business and all team members to ensure visibility and transparency

Removes impediments through provision of appropriate resources, guidance and escalation

Collaborates with senior product owner and senior architect to ensure alignment on strategy and execution

Facilitates interaction and appropriate communication  between scrum teams, architecture and UX

Ensures adherence to agile practice through program increment planning, retrospectives, etc. for scrum teams

Ensures successful delivery of large impact and/or cross-functional product initiatives

Applies effective SAFe methodologies

Coaches, mentors and provides guidance to scrum masters

Provides input on Scrum Master performance ','!*!Qualifications:

Bachelor’s degree in Communications, Business, Computer Science or a related discipline and at least five years of IT and project/program management. Minimum of 8 years in a leadership position, or an equivalent combination of education and work experience.

Requires ability to manage projects from conception to successful implementation. Requires solid project management skills, ability to multitask and manage multiple projects in a cross-functional environment.

Requires excellent communication, interpersonal, organizational and team building skills, business judgment, and proven expertise in directing the efforts of a technical staff. In-depth knowledge of business functions and extensive understanding of business operations, strategies and objectives.

In-depth knowledge of SAFe (Scaled Agile Framework) with three plus years` experience as a Scrum Master, Product Owner or Agile Coach.

Strong communication, facilitation, presentation and consensus building skills. Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please click here.


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives.  We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

 We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.','Technology','US-NH-Portsmouth','','Full-time','105,501.00','136,500.00','','Day Job','','Scrum Master II - Customer Communication Management

Company info

Liberty Mutual Insurance Company
Website :

Company Profile
Liberty Mutual Holding defends our freedom to buy car insurance. As the parent company of Liberty Mutual Group and its operating subsidiaries, Liberty Mutual is one of the top property/casualty insurers in the US and among the top 10 providers of automobile insurance. The company also offers homeowners' insurance, workers compensation, general liability, group disability, fire and surety, and commercial lines for small to large companies. Liberty Mutual operates through four business divisions: Personal Insurance, Commercial Insurance, Liberty International, and Global Specialty. It distributes its products through a diversified blend of independent and exclusive agents, brokers, and direct sales.

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