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Job Details

Director Sales Operations amp Effectiveness Job

Company name
Blue Cross and Blue Shield of Minnesota

Eagan, MN, United States

Employment Type

Executive, Manager, Sales, Operations, Pr

Posted on
Aug 30,2019

Valid Through
Dec 13,2019

Apply for this job


At Further, we do one thing: we provide financial products that help people manage their health care. We have the widest product offering in the industry, making us a one-stop shop for health care financial products to meet every need, whether it's saving, spending or investing. For you, this means working on high performance teams dedicated to making a difference in people's lives.

Description Summary

This position is responsible for strategic direction and goals related to the strategy, design, development, delivery and evaluation of sales administration, sales process optimization, sales program implementation, and sales training. This position manages support functions essential to sales force and account management productivity. These include implementation of sales organization-impacting initiatives, efficient allocation of technology, support, and training resources impacting the sales organization and accountability for accurate and on-time reporting essential for sales organization effectiveness and achievement of strategic objectives.


*Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.

*Create and implement strategic sales and account management methodologies and programs, which lead to maximum individual and channel sales performance.

*Partner with sales leadership, sales associates and account management to systematically identify performance gaps and recommend/implement solutions. 

*Oversees creation, coordination and delivery of sales training to sales and account management personnel.

*Manages sales operations department including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensures employees receive the proper training. Manages employees and is responsible for performance evaluations, coaching, skill and career development, policy administration, performance management and behavior, employee relations and cost control.

*Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. 

*Implements enabling technologies, including CRM, to sales and account management teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data.

*Work cross functionally with sales, account management, product development and marketing to determine effective content and messaging strategies.


*Acceptance of this position requires signing an Agreement Regarding Non-Disclosure of Confidential Information and Non-Competition as a condition of employment.

*Bachelor’s degree in business, communications or related and 5 years of relevant experience to the accountabilities or 9 years of the same in lieu of a degree. 

*3 years staff, team lead or project lead experience.

*Knowledge of training and development strategies, programs and measurables.

*Demonstrated ability to manage large-scale projects across functions.

*Well-developed writing skills in creating presentations, executive proposals and employee communications.

*Demonstrated abilities to develop and deliver presentations to large groups and executives.

*Strong organizational planning and execution skills.

Preferred Requirements

*Health Plan experience

*MBA preferred 

*Experience working with CRM systems, sales technology tools, sales and account management prospecting programs and strategic use of those programs.

FLSA Status


Join an awesome team

Thank you for your interest in Further. Be part of a company that lets you be you — and make a healthy difference in people's lives every day.

Further is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Company info

Blue Cross and Blue Shield of Minnesota
Website :

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