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Service Coordinator

Location
Placerville, CA

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OVERVIEW:
The purpose of this position is to develop and maintain a ministry of service and actively promote the structure and identity of The Salvation Army and its mission through the operation of the Service Center. The Coordinator will manage and supervise The Salvation Army’s Social Services programs providing assistance to clients within their community. They will work with their Field Representative and/or Service Extension Director in creating and/or overseeing an Advisory Committee, interaction and presentations to various community groups and recruit and retain volunteers. The Coordinator will work with their Field Representative and/or Service Extension Director to seek funding sources through grants, local fundraising events, annual kettle campaigns and other sources as identified. They will coordinate and supervise special events throughout the year such as Back to School and Christmas distributions, camping programs and new programs that are identified.
DUTIES AND RESPONSIBILITIES:
Community Ministry:
1) Actively promote the mission of The Salvation Army in its spiritual purpose of providing social service assistance.
2) Minister to clients by speaking and praying with them as well as connect them to a local church home when appropriate
3) Represent The Salvation Army within the faith based community
General Office Duties:
1) Open, sort and process all incoming mail
2) Produce and process all correspondence as needed, included but not limited to letters, email, and mass mailings as needed
3) Process invoices within policy and procedure. Ensure that invoices are routed to Divisional Headquarters promptly for payment
4) Maintain and inventory all Salvation Army owned equipment and supplies, including the ordering of office supplies as approved
5) Keep and compile accurate records of statistical information, ensuring that reports and record-keeping are done as per policy and procedure
6) Answer all incoming telephone calls, assisting the caller with information, referrals and appointments as needed
7) Perform all duties as needed to maintain a clean, uncluttered and safe office and storeroom environment
Social Services:
1) Set client appointments, handle walk-in clients, client interviews, fill out assistance vouchers, referrals when appropriate and intervention if crisis situations occur
2) Ensure that all client records are kept, organized and filed and held in a secure and confidential location as per policy
3) Maintain and act with the highest level of professionalism when working with clients. This includes, but is not limited to, the highest level of confidentiality in speaking with and retaining documents of the client
4) Retain knowledge of utility assistance programs such as REACH, Project HELP and others. Complete all necessary documents and steps within the policy and procedure of the appropriate assistance program
5) Develop and maintain a current resource guide for client referral
6) Collaborate with other community agencies and resources to ensure knowledge of their programs and due diligence in avoiding duplication of services
7) Seek and obtain vendor resources to ensure that vouchers are accepted in exchange for goods and services to the clients. This includes, but is not limited to, ensuring that all correspondence and paperwork is submitted to DHQ for approval and completion.
8) Maintain vendor relationship, including monitoring payments as needed
9) Develop, coordinate and participate in seasonal distributions including, but not limited to, Back to School, Thanksgiving and Christmas as needed. This includes set up, gathering resources and creating a system to distribute toys, food, school supplies, clothing and other items according to the distribution and policy
10) Coordinate camp efforts with the DHQ Service Extension Department including, but not limited to, paperwork for signing up children to attend the camping session, maintaining rapport and communication with parents/guardians, chaperoning and supervision of transporting children and other chaperones to and from camp, handling the registration, paperwork, medicine according to the needs and policy of camp
Food Pantry:
1) Organize and maintain an on-going pantry of food items within guidelines
2) Supervise volunteers who assist with this program
3) Ensure that the food products are healthy and in safe condition, ensuring that expired and out of date foods are disposed of properly and that the food stock is at all times safe to give to the clients. Maintain such within guidelines of proper food handling and train volunteers in proper food handling
4) Maintain cleanliness of food storage space including, but not limited to, sweeping, moping, dusting, wiping down shelves, and cleaning the refrigerator and freezer
5) Develop resources to ensure donations of food items
Volunteers:
1) Recruit and manage volunteers to assist with the daily office functions and special events as needed
2) Maintain volunteer relationships including, but not limited to, thank you events, correspondence, information mailing and phone calls
3) Produce and conduct volunteer training for all aspects of volunteer tasks
4) Ensure that volunteer paperwork is completed, submitted and filed locally according to policy and procedure
5) Recruit, develop and maintain an active Advisory Committee including, but not limited to, conducting meetings throughout the year, correspondence with members and engaging them in fundraising and event duties
Fundraising and Resources:
1) Assist Field Representative and/or Service Extension Director with identifying and applying for local sources of grants and other income to ensure long term financial stability of the service center
2) Assist Field Representative and/or Service Extension Director in maintaining documentation and reports as needed for each source of funding
3) Organize and supervise an annual Kettle Campaign including, but not limited to, securing kettle locations; recruiting and supervising kettle volunteers; maintaining, cleaning and inventory of all kettle equipment; ensure all funds collected are counted and deposited in accordance to Salvation Army policy
4) Ensure that all paperwork is completed pertaining to donations of Gift-In-Kind items and/or financial donations according to policy
5) Organize and conduct annual fundraising events as requested
6) Conduct food drives throughout the year including, but not limited to, maintaining a relationship with community businesses and agencies to participate in their food drive campaigns, secure locations for placement of food barrels and collection of food during the year and particularly during the Christmas season
Public Relations:
1) Act as The Salvation Army representative for the local community as requested by the Field Representative and/or Service Extension Director
2) Submit copies of all public relations interviews, newspaper stories and any other materials to DHQ
3) Seek out sources of non-cost publicity for the center and its activities
4) Develop and maintain good media relationships
5) Ensure that all paperwork is completed and on file as per policy. This includes, but is not limited to photo releases
6) Create and present information presentations to volunteer groups, local churches, service clubs, businesses and other groups as requested
7) Attend community meetings to share information on Salvation Army services and to gather information about other resources and programs within the community
Emergency Disaster Services:
1) Obtain training and become knowledgeable in the EDS ministry and The Salvation Army Incident Command System.
2) Recruit, assist with training and assist with supervision of volunteers
3) Establish a relationship with local disaster response agencies
4) Assist in the work and ministry of EDS in roles as needed
Other:
1) Travel is required in accordance to the needs of local center requirements which include, but are not limited to, local meetings, presentations, special events and general office duties.
2) Travel is required at least twice a year for multiple-day, overnight staff training. Mileage reimbursement is available to cover use of personal vehicle.
3) Perform other duties not necessarily mentioned above but may be requested to do to ensure the overall success of the Service Center and The Salvation Army

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