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Account Director

San Francisco, CA

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Account Director
Job Location
US-CA-San Francisco
Job ID
Account Services
Rauxa is seeking a savvy, experienced marketer who is equal parts head, heart and hustle for an Account Director position in our San Francisco office! The Account Director will have a head for all strategic customer marketing, a heart for driving innovative solutions to client business problems, and the hustle necessary to get the job done in a fast-moving agency environment. This position requires a data-driven, strategic self-starter with extensive account management experience at a digital or marketing agency. The right candidate has a strong knowledge of digital marketing and proven experience leading development and execution of CRM programs as well as integrated, multi-channel campaigns for clients (e.g., digital, web, social media, email, direct mail, print).
What you'll do:
Lead the Account Service team to deliver world-class work to Rauxa’s clients on time, on budget, and with superior quality
Proactively provide the client with thought leadership and strategic guidance, determining the best solutions to fulfill the needs of the client
Direct the Account team’s day-to-day activities in completion of ongoing projects and in creation of detailed and accurate statements of work and project plans
Guide Creative teams on goals, objectives, and performance metrics for all campaign and creative projects and evaluate creative executions to ensure all work in on brand and on strategy before client presentation
Act as an advocate for client needs within Rauxa to other departments to provide superior client service
Build relationships with key clients, meeting periodically to solicit feedback on team performance
Guide the Account team to manage project profitability and drive topline revenue growth
Maintain a superior level of knowledge in all aspects of one-on-one relationship and digital marketing
Maintain a superior knowledge of using data driven insights and analytics to inform campaign optimization
Directly manage escalated client issues, partnering with the Account Leadership team to define appropriate responses
Manage and professionally develop Account team members, providing training to improve the agency’s internal workflows, project delivery, and client management
Who you are:
A Seasoned advertising or marketing agency professional with 7 - 10 years of experience in Account Service
Knowledge of one to one relationship and digital marketing
Experience leading the planning, development, execution and measurement of integrated campaigns across multiple channels such as, digital, web, social media, email, direct mail and print
Have a strong understanding of data analytics and CRM campaign metrics including how to analyze and interpret results
Proven experience leading creative development processes
An excellent communicator with strong meeting facilitation and stand-up presentation skills
Skilled in writing a killer data-rich presentation that tells a clear, persuasive story
Outstanding project management, process management, and interpersonal skills
A creative problem solver with exceptional analytical skills
Flexible and able to thrive in fast-moving, dynamic work environments
Proficient in Microsoft Office Suite including Word, Excel, and Powerpoint
Have prior experience managing direct reports
Possess a Bachelor’s degree in Marketing or Communications or have equivalent work experience.

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