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Job Details

Technical Writer

Company name
ServiceLink IP Holding Company, LLC,

Location
Pittsburgh, PA, United States

Employment Type
Full-Time

Industry
It, Writing, Pr

Posted on
Mar 10, 2020

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Profile

Technical Writer','20059','!*!A DAY IN THE LIFE

 

In this role, you will…

 

Create exceptional documentation in the form of user guides,

integration guides, API developer guides, in-platform instructions,

installation/configuration instructions and system operations.Create client resources and educational materials, including

videos, demos, tutorials, training materials, guided tours, general &

technical overview and FAQs.Collaborate with internal teams, including Development,

Engineering, Quality Analysis, Product Management, Product Marketing and

Subject Matter Experts both on-site and remote.Create in-depth user guides, FAQs, technical overviews, and

in-product help documentation.Establish styles, policies and procedures.Assist in documenting Senior/executive meetings Scribing for technical meetings as needed.

 

 

 

WHO YOU ARE

 

You possess …

 

Strong technical aptitude–ability to quickly learn new concepts

and tools.Strong experience owning an end-to-end documentation creation

process.Excellent attention to detail and the ability to prioritize and

work on multiple projects in a fast-paced, changing environment.Experience in prioritizing and understanding the lifecycle of

documentation from pre-release through on-going maintenance.

 

 

 

 

WHO WE ARE

 

About us …

 

ServiceLink is a mortgage services company headquartered in

Pittsburgh, PA that helps clients in the lending industry and beyond achieve

their strategic goals, realize greater efficiencies and better serve their

customers by delivering best-in-class technology, services and insight with a

relentless commitment to upholding the highest standards of quality, compliance

and service.

 

ServiceLink, its affiliates and

subsidiaries, is an Equal Opportunity employer. All qualified applicants will

receive consideration for employment without regard to race, color, religion,

sex, age, disability, protected veteran status, national origin, or any other

characteristic protected by applicable law.

 

Essential functions are the basic job

duties that an employee must be able to perform, with or without reasonable

accommodation.

 

 

 

 

 

DETAILED JOB DUTIES

 

Create exceptional documentation in

the form of user guides, integration guides, API developer guides,

in-platform instructions, installation/configuration instructions and system

operations.Create client resources and

educational materials, including videos, demos, tutorials, training

materials, guided tours, general & technical overview and FAQs.Research, write, edit and revise

content that is both engaging and accessible to user personas with both

non-technical and technical backgrounds.Adapt rapidly to changing goals and

be able to adjust responsibilities, time, and objectives accordinglyCollaborate with internal teams,

including Development, Engineering, Quality Analysis, Product Management,

Product Marketing and Customer Enablement.Write for a variety of audiences,

from non-technical end users to programmers, system administrators, and

integrators.Write software documentation from

technical specifications, discussions with developers, and hands-on

experimentationEdit other writers' content and

documentation for consistency and continuously update content with current information.Establish styles, policies and

procedures.Integrate use case and functional

data into user documentation and examplesBecome a subject matter expert of

our internal systems and how they are used to produce productsPrepare, review and revise policies

and proceduresAll other duties as assigned

','!*!MINIMUM QUALIFICATIONS

 

Bachelor’s degree in communications,

journalism or related field, with emphasis in technical writingMust possess exceptional verbal and

written communication skillsExperience developing new and

existing organizational policiesAbility to work independently with

minimal direction and to meet deadlinesExcellent analytical skills and the

ability to convert information and needs into policies and proceduresAbility to work collaboratively with

peers, company managers and customers in a team environment to obtain common

goalsAdvance MS Office skills and

proficiency is required.

 

 

 

WORK CONDITIONS

 

Working

conditions are normal for an office environment. Ability to attend work and be

productive during normal business hours and to work early, late or weekend

hours as needed for successful job performance. Over time required as

necessary.

','ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.','Information Technology','PA - Pittsburgh','','ServiceLink Information Technology','','Mar 10, 2020','','false','Technical Writer

Company info

ServiceLink IP Holding Company, LLC,
Website : http://www.svclnk.com

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