Englewood, CO, United States
Jan 05, 2021
Manager, Social Media Marketing','02TV3','Manager','US-CO-Englewood','','!*!For most organizations, social media is a way to promote products and services. And while, yes, we do that... this role is much larger. Our products and services are directed at B2B... but our consumer brand is around our nearly 60,000 employees globally and the 1000s of hires that we do in every region around the globe. That's why TTEC's employment brand is intertwined with our social media strategy. A high-volume, fast-paced recruitment environment requires a Social Media Manager in Englewood, Colorado who can blend the best of organic content strategy that appeals to our current workforce, social media marketing and advertising that attracts quality talent reflecting our culture, and flexibility and finesse to manage a global team. This role is mission critical, ensuring TTEC is positioned as the employer of choice, engaging employees and attracting candidates that are passionate about delivering amazing customer. Note: this position is currently remote, and will eventually return to working from our global headquarters in Englewood, Colorado.
What You’ll be Doing:
In this role, you'll be the primary subject matter expert for TTEC globally on supporting the employment brand through social media channels. You'll build and execute upon the content strategy, calendaring, and content curation. This includes managing a global team of regional social media specialists, interacting with leadership at all levels, working with other groups like talent acquisitions, employee communications, and coprorate marketing, and creating strategic internal relationships.
More specifically, on a typical day you might:
Be on numerous social channels branded as TTEC or interact with others where TTEC or our competitors are mentioned
Develop and post interactive, user generated content all in a professional, yet conversational tone consistent with TTEC's voice
Collaborate with team members, leaders, talent acquisition teams, or employee communications team to build content and/or social marketing campaigns
Monitor daily activities and interactions within the community to ensure compliance to community objectives and Code of Conduct. Act on behavior that is outside Code of Conduct; remove posts, take corrective coaching action, escalate to appropriate manager.
Report on successes and lessons learned from community.
Sharing your passion for growing TTEC's use of social media tools to help our associates perform their jobs better.
Coaching or training users on community tools
Promoting and sharing your subject matter and technical expertise
What's required for your career success as a Social Media Manager
BA/BS in marketing or equivalent experience
An absolute and demonstrated passion for social media as a business marketing tool
Understanding of EVPs and how to demonstrate those through social stories
Experience with online communities
Experience managing a team (preferably global)
5-7 Years of working knowledge of complete Microsoft Office Suite
Bilingual language skills beneficial, not required
COMPENSATION & BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $60,000-$125,000 annually. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
','Manager, Social Media Marketing