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Manager Communications

Memphis, TN

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u003Ch2u003Eu003Cbu003Eu003Cuu003EPosition Overviewu003C/uu003Eu003C/bu003Eu003C/h2u003Eu003Cpu003EResponsible for leading communications team and related resources. Also provides support in the development, planning, implementation and measurement of internal communications, public relations and social media initiatives for ServiceMaster corporate or one of its subsidiaries. Responsible for developing and streamlining communications to the field, as well as managing public relations campaign rollouts, and some social media platforms, integration and service.u003C/pu003Eu003Cpu003Eu003C/pu003Eu003Ch2u003Eu003Cbu003Eu003Cuu003EJob Responsibilitiesu003C/uu003Eu003C/bu003Eu003C/h2u003Eu003Cpu003Eu003Cbu003EInternal Communicationsu003C/bu003Eu003C/pu003Eu003Culu003Enu003Cliu003EMay direct the work of Communication team members and external resources.u003C/liu003Enu003Cliu003EServe as adjunct member of functional leadership teams, and provide support for key initiatives.u003C/liu003Enu003Cliu003EAssist with development, implementation, and execution of internal communications strategy and plans.u003C/liu003Enu003Cliu003Eu003Cspanu003EAct as a culture change agent to drive adoption of behaviors and performance expectations within stand-alone business.u003C/spanu003Eu003C/liu003Enu003Cliu003EEnsure alignment of key messages and strategy in support of the company's vision and business plans.u003C/liu003Enu003Cliu003ESupport employee communications and activities, including executive communications employee recognition programs, business critical initiatives, town hall meetings, and other notable company events.u003C/liu003Enu003Cliu003EManage intranet and other communication channels for the business and subsidiaries by writing content, managing video production, preparing executive correspondence and presentations, developing web/digital content and other communications as needed.u003C/liu003Enu003Cliu003EEnsures messaging is clear and appropriate for various stakeholder groups, and equip managers with tools to be a confident resource for their employeesu003C/liu003Enu003Cliu003ESupport Mu0026amp;A integration efforts as needed to shift general communications to a digital mindset and maximize company digital technologiesu003C/liu003Enu003Cliu003EMaintain proficiency in tools and platforms that enable convenient and efficient communication throughout the organization, including digital signage, mobile applications, corporate intranet, e-newsletters, and company-wide conference calls/video meetingsu003C/liu003Enu003C/ulu003Eu003Cpu003Eu003Cbu003EPublic Relationsu003C/bu003Eu003C/pu003Eu003Culu003Enu003Cliu003EManages public relations and social media agency resources, as well as freelance contractors.u003C/liu003Enu003Cliu003EMonitors performance metrics for internal communications, public relations, and social media; prepares analytics reports as assigned.u003C/liu003Enu003Cliu003EDevelops compelling story angles, identifies media trends, news cycles and brand-building opportunities to keep the company relevant and enhance corporate reputation.u003C/liu003Enu003Cliu003EDevelops content for news releases, byline articles, keynote presentations and other external communications.u003C/liu003Enu003Cliu003EManages media inquires, interview requests, and issues management.u003C/liu003Enu003Cliu003ECultivates strong working knowledge of business operations and works with appropriate functional teams in developing response to inquiriesu003C/liu003Enu003Cliu003EMaintains a keen understanding of PR and digital communications industry trends and makes appropriate recommendations to support strategy.u003C/liu003Enu003Cliu003EProvide real-time crisis communication support, engaging media as well as develop key messages for internal and external stakeholdersu003C/liu003Enu003Cliu003EManage online newsroom and investor relation website for parent companyu003C/liu003Enu003Cliu003EWork with investor relations team and executive leadership to coordinate quarterly earnings releases and earnings calls and lead the production of annual reportu003C/liu003Enu003C/ulu003Eu003Cpu003Eu003Cbu003ESocial Mediau003C/bu003Eu003C/pu003Eu003Culu003Enu003Cliu003EMay manage social media accounts to facilitate online conversations and resolve issues or inquires on Facebook and Twitter for the brand.u003C/liu003Enu003Cliu003EManage social media training, governance and policy for corporate accounts and authorized usersu003C/liu003Enu003Cliu003EMay manage consumer and commercial LinkedIn accounts and manages commercial Facebook and Twitter accounts.u003C/liu003Enu003Cliu003ELeverage social media channels to optimize PR results and drive audience engagement.u003C/liu003Enu003C/ulu003Eu003Cpu003Eu003C/pu003Eu003Ch2u003Eu003Cbu003Eu003Cuu003EJob Requirementsu003C/uu003Eu003C/bu003Eu003C/h2u003Eu003Culu003Enu003Cliu003EBachelor's degree requiredu003C/liu003Enu003Cliu003EMinimum 5 years of related corporate experience in communications, public relations, marketing communications, or related field.u003C/liu003Enu003Cliu003EExperience in developing and leading proactive multimedia communications campaigns.u003C/liu003Enu003Cliu003EExperience with various communication technologies platformsu003C/liu003Enu003Cliu003EMay manage project/program budgetsu003C/liu003Enu003Cliu003ESolid understanding of corporate communications and its impact on the business.u003C/liu003Enu003Cliu003EProven exceptional writing skills and ability to tailor messages to specific and multiple constituencies.u003C/liu003Enu003Cliu003EAbility to think strategically, with solid business knowledge, organizational savvy and negotiation skillsu003C/liu003Enu003Cliu003EHigh level of energy, self-confidence, and enthusiasm with ability to work well with team members and all levels of managementu003C/liu003Enu003Cliu003EAbility to respond to rapidly changing conditions with agility and imagination, capitalizing on emerging communication opportunities.u003C/liu003Enu003Cliu003EExcellent organizational skills, including ability to multitask, organize, prioritize and follow through on commitments.u003C/liu003Enu003Cliu003EAbility to maintain discretion and manage confidential information.u003C/liu003Enu003Cliu003EProficiency in Microsoft Office products and excellent working knowledge of Internet/intranet.u003C/liu003Enu003Cliu003EAbility to translate complex product offerings into digestible stories.u003C/liu003Enu003C/ulu003Eu003Cpu003Eu003C/pu003Eu003Ch2u003Eu003Cbu003Eu003Cuu003EPhysical Demands and Working Conditionsu003C/uu003Eu003C/bu003Eu003C/h2u003Eu003Cpu003EThe physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003C/pu003Eu003Cpu003Eu003C/pu003Eu003Cpu003Eu003Cuu003EIncumbent must be prepared to:u003C/uu003Eu003C/pu003Eu003Cpu003E* Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.u003C/pu003Eu003Cpu003E* Sitting for long periods of time while using office equipment such as computers, phones and etc.u003C/pu003Eu003Cpu003E* Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.u003C/pu003Eu003Cpu003E* Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.u003C/pu003Eu003Cpu003Eu003C/pu003Eu003Cpu003Eu003Cuu003EIncumbent is required to have:u003C/uu003Eu003C/pu003Eu003Cpu003E* Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.u003C/pu003Eu003Cpu003Eu003C/pu003Eu003Cpu003Eu003Cuu003EIncumbent will be subject to:u003C/uu003Eu003C/pu003Eu003Cpu003E* Inside working conditions: The change of building environment such as with or without air conditioning and heating.u003C/pu003E,datePosted:2018-07-12,employmentType:FULL_TIME,industry:Management,hiringOrganization:{@type:Organization,name:ServiceMaster},identifier:{@type:PropertyValue,name:ServiceMaster,value:R0010181},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Memphis,addressRegion:TN,postalCode:38101}}}

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