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Job Details

Customer Success Specialist

Company name
LifeBEAM

Location
New York City, NY

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Profile

Were looking for a technically-minded customer success specialist to engage with our current and prospective customers on Zendesk and across various online community channels.



Responsibilities





  • Customer support (80%)


  • Involved in the full customer life cycle, from pre-sale throughout full product usage


  • Develop customer programs, processes and best practices including instructions and tips for using the product


  • Community management (20%)


  • Work with the marketing team to assist in answering all comments and questions on social media platforms and our online forum




Requirements





  • Experience in online customer support and/or community management


  • Technically proficient and curious


  • Ability to build long-term relationships, strong communication skills


  • Proactive in coming up with ideas and solutions that will improve customer experience


  • Passionate about fitness technology


  • Team player


  • Zendesk experience is a plus


  • Bachelors degree in business, marketing, communications, or a related field is a plus


Company info

LifeBEAM

Company Profile

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