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Customer Success Specialist

Company name

New York City, NY

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Were looking for a technically-minded customer success specialist to engage with our current and prospective customers on Zendesk and across various online community channels.


  • Customer support (80%)

  • Involved in the full customer life cycle, from pre-sale throughout full product usage

  • Develop customer programs, processes and best practices including instructions and tips for using the product

  • Community management (20%)

  • Work with the marketing team to assist in answering all comments and questions on social media platforms and our online forum


  • Experience in online customer support and/or community management

  • Technically proficient and curious

  • Ability to build long-term relationships, strong communication skills

  • Proactive in coming up with ideas and solutions that will improve customer experience

  • Passionate about fitness technology

  • Team player

  • Zendesk experience is a plus

  • Bachelors degree in business, marketing, communications, or a related field is a plus

Company info


Company Profile

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