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Job Details

Agency Investor Relations Specialist

Company name
Colonial Savings

Location
Fort Worth, TX

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Profile

The Agency Investor Relations Specialist

will serve as the primary point of contact for all GSE investors, managing the overall servicing relationship by taking sole ownership/management of agency investor clients while addressing their needs, identifying service trends, issues and training opportunities. In addition, they will be required to handle escalated matters, coordinate GSE investor audits, and ensure overall client satisfaction while partnering with the internal business units, when necessary for resolution

Responsibilities:

Acts as a front line point of contact for all communication with Agency Investor Clients (Fannie Mae, Freddie Mac, and Federal Home Loan Bank)

Identifies and responds to client needs/expectations and works with internal business units to facilitate a resolution

Identifies process gaps impacting the investors and notifies appropriate business units and management to remediate gaps

Ensures information and communication provided to external servicing clients are accurate with timely responses that are written or communicated in a professional format

Works with management in coordinating servicing-related visits, including annual conferences, training's, presentations, and investor audits

Creates and manages tracking reports for pipeline management, exceptions, escalations, and report findings to management on a daily, weekly, and monthly basis

Requirements:

3 Years Mortgage Servicing Experience

Proficient in Word, Excel, and Outlook

Strong verbal, written, and interpersonal skills

Excellent Customer Service Skills

Professional demeanor

Advanced problem-solving skills and ability to resolve customer issues

Strong attention to detail with intense organizational and follow through skills

Works independently and demonstrates the ability to take initiative

Ability to proactively plan and organize to meet client and business needs

This position offers a full range of benefits including Health, Dental, Vison and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

Company info

Colonial Savings
Website : http://www.colonialsavings.com

Company Profile

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