Reckitt Benckiser Group plc
A fantastic opportunity is available for a eCommerce - Operations Manager, Direct to Consumer to join our Sales team.
RB/MJN is driving aggressive growth in direct to consumer, E-Commerce globally. We are looking for an innovative individual to overdrive the online business with a unique combination of E-Commerce supply/logistics, customer service and finance experience to drive the Direct to Consumer business in US.
The Operations Manager is key to the delivery of these objectives:
Evaluate 3 rd party logistics companies in partnership with RB, and operate/run the operations to execute small parcel pick and pack and delivery of parcels through either local postal services or specialized parcel delivery services. Monitor shipment and delivery KPIs to meet customer service standards for E-Commerce, including operating cost optimization from time to time, which may include packaging simplification and streamlining operations.
Evaluate customer service providers (including RB-owned customer service) and operate and run E-Commerce customer support that manages product support, order enquiries, payment refunds and over-the-phone orders. Monitor customer service KPIs to meet in-bound as well as out-bound call standards as expected for E-Commerce operations.
Work with internal RB supply services to ensure that products available for sale are constantly in stock (99.5% availability) and pricing is consistently matched with external retailers. Ensure stock in 3 rd party logistics/warehouses are within safety stock range and provide monthly forecast to RB demand planners to ensure constant supply of product, particularly high rotation items.
Work with Finance on payment of service providers, month-end closing of store operations and inventory closing positions. Manage the store profit and loss statements monthly. Ensure timely reporting of sales, returns and fulfillment services.
Additionally, the role requires effective communication and team skills, the ability to formulate clear recommendations on business challenges, issues and a drive to achieve within set timelines and objectives
Position is focused on driving direct to consumer for US, and to implement best practices globally in key direct to consumer countries/markets.
Is this You?
You take initiative, practice good judgment and can work independently.
You can work with different stakeholders and gain their buy in on newly created processes through leveraging your leadership and motivational skills.
You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business
: You thrive in a quick moving environment and are comfortable working within the gray space where steps aren't clearly defined. You see the grey space as an opportunity for you to make an impact.
: You manage multiple priorities within a fast-paced environment to deliver on time and in full.
Hands on experience with verification partners, ad serving, programmatic, publisher direct relationships, DMP strategy and development, CRM strategy and development, and other digital toolsets. 5-8 years of digital, data/analytics experience, including some agency-side experience.
Business Development Mindset:
You have a strong track record of contributing to the new business process and growing teams. You've lead initiatives with positive business returns. You are savvy and knowledgeable about current trends, innovations and best practices. Ability to effectively translate implications for the company/brands.
You have a Bachelor's degree, preferably in marketing, communications, or business. MBA a plus.
Tired of having to jump through endless hoops to get things done? Not here. We move fast and deliver .
Frustrated by the lack of growth opportunities in your current company? Not here! RB takes pride in the development and continued growth of our employees through steady rotations and promotions.
. RB empowers you to OWN what you do.
Iconic Global Brands
Feel good about the company you work for!
RB is committed to making the world a better place. http://bit.ly/rbsustainability
Does working internationally interest you? Perform well and Global doors can open for you at RB.
Work with smart people.
We have a talented workforce that believes in sharing ideas to help each other, and the company succeed.
We offer 4 weeks' vacation, 9 core Holidays and 4 floating days.
16 weeks paid Maternity leave.
Competitive base salaries and bonuses.
In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly Global organisation.
RB is different: 'good enough' isn't good enough here.
RB is the world's leading consumer health and hygiene company, We work with the best people to challenge conventional thinking and keep giving people innovative solutions for healthier lives and happier homes, through our brands like Nurofen, Strepsils, Mucinex, Dettol, Lysol, Finish and Vanish.
Apply Now for a chance to really change the game!
We’re 37,000 entrepreneurs, all inspired by a vision of a world where people are healthier and live better. At the heart of our rapidly growing consumer health business is a passionate desire to help people feel better. We invest in research and development to find new ways for people to look after themselves, their families and homes.We believe there's a better way to do business – we like to call it 'betterbusiness'. Socially, environmentally and financially, we act responsibly and sustainably. We believe passionately in doing things the right way, and we believe the better way helps us deliver high quality products that touch consumers each and every day. Health is no longer just the absence of illness, it’s being able to lead a fitter and happier life. Our responsibility is to help people achieve this, while making the right kind of social and environmental impact. That’s what we call betterbusiness.