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Sr. Technical Writer

Company name
UnitedHealth Group

Schaumburg, IL

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Position Description This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)The Technical Writer is responsible for researching, writing and maintaining the Online Help files and instructional manuals for the OptumRx suite of applications. The Technical Writer roles create and maintain additional files, reports, and ad hoc documentation per the needs of OptumRx business. This position involves close collaboration with teams and associates throughout OptumRx to ensure that documentation solutions are accurate, comprehensive, and applicable to the needs of the business. This team produces high-quality documentation that contributes to the overall success of our products in a rapidly changing environment. Primary Responsibilities:For each quarterly product release, reviews and researches product changes to determine the impact on the user, and then translates these changes into the user documentationPlans work effort to meet product release datesUses Help authoring software and other applicable tools to create content for Online Help for the OptumRx applicationsTranslates technical information into clear, easy to understand language as applicable to ensure readability for both technical and non-technical usersPeriodically audits and reviews documentation to determine whether format or content changes are required. Meets with subject matter experts and other business contacts as necessary to determine the nature of any content changesCreates and maintains file layouts and reports for each software releaseWork assignments may be independent, and/or in support of senior level technical writers Required Qualifications:Master’s Degree in English, communications, technical writing, publications or a related field and/or Bachelor’s with 10 years’ experience working on major systems5 or more years of technical writing experienceAbility to research and gather information and to explain and document complex processes in layperson’s terms to ensure maximum knowledge transfer and understandingAbility to follow and apply an established writing style guideAdvanced understanding of content management and information designAdvanced understanding of technical writing methodologiesWorking knowledge and application of styles and industry practicesFamiliar with using templates to create topics and documentsDetail-oriented, with excellent written and oral communication skillsBasic editing, and proofing skills5 or more years of experience using Adobe RoboHelp experienceProficiency in MS Word, Excel, Adobe PDF, and online Help authoring tool (RoboHelp)Organizational and time management skills in order to meet deliverables in a deadline-driven environmentAbility to interact with subject matter experts and other business resources and to develop constructive and cooperative relationships with these individuals.Preferred Qualifications:5 or more years of experience creating and generating online Help using authoring softwareCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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UnitedHealth Group
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Company Profile
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term

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