Importance Of Follow-Up Communications After Your Interview Is Over

Quite often there is a considerable time lag between interviewing for a position and being hired or, in the case of the networker, between your phone call or letter to a possible contact and the opportunity of a meeting. This can be frustrating. "Why aren't they contacting me?" "I thought I'd get another interview, but no one has telephoned." "Am I out of the running?" You don't know what is happening.

Consider the different perspectives

Of course, there is another perspective - that of the networker or hiring organization. Organizations are complex, with multiple tasks that need to be accomplished each day. Hiring is a discrete activity that does not occur as frequently as other job assignments. The hiring process might have to take second place to other, more immediate organizational needs. Although it may be very important to you, and it is certainly ultimately significant to the employer, other issues such as fiscal management, planning and product development, employer vacation periods, or financial constraints may prevent an organization or individual within that organization from acting on your employment or your request for information as quickly as you or they would prefer.

Use your communication skills

Good communication is essential here to resolve any anxieties, and the responsibility is on you, the job or information seeker. Too many job seekers and networkers offer as an excuse that they don't want to "bother" the organization by writing letters or calling. Let us assure you here and now, once and for all, that if you are troubling an organization by over-communicating, someone will indicate that situation to you quite clearly. If not, you can only assume you are a worthwhile prospect and the employer appreciates being reminded of your availability and interest. Lets look at follow-up practices in the job interview process and the networking situation separately.

Following up on the employment interview

A brief thank-you note following an interview is an excellent and polite way to begin a series of follow-up communications with a potential employer with whom you have interviewed and want to remain in touch. It should be just that-a thank-you for a good meeting. If you failed to mention some fact or experience during your interview that you think might add to your candidacy, you may use this note to do that. However, this should be essentially a note whose overall tone is appreciative and, if appropriate, indicative of a continuing interest in pursuing any opportunity that may exist with that organization. It is one of the few pieces of business correspondence that may be handwritten, but always use plain, good-quality, standard-size paper.

If, however, at this point you are no longer interested in the employer, the thank-you note is an appropriate time to indicate that. You are under no obligation to identify any reason for not continuing to pursue employment with that organization, but if you are so inclined to indicate your professional reasons (pursuing other employers more akin to your interests, looking for greater income production than this employer can provide, a different geographic location), you certainly may. It should not be written with an eye to negotiation, for it will not be interpreted as such.

As part of your interview closing, you should have taken the initiative to establish lines of communication for continuing information about your candidacy. If you asked permission to telephone, wait a week following your thank-you note, then telephone your contact simply to inquire how things are progressing on your employment status. The feedback you receive here should be taken at face value. If your interviewer simply has no information, he or she will tell you so and indicate whether you should call again and when. Don't be discouraged if this should continue over some period of time.

If during this time something occurs that you think improves or changes your candidacy (some new qualification or experience you may have had), including any offers from other organizations, by all means telephone or write to inform the employer about this. In the case of an offer from a competing but less desirable or equally desirable organization, telephone your contact, explain what has happened, express your real interest in the organization, and inquire whether some determination on your employment might be made before you must respond to this other offer. An organization that is truly interested in you may be moved to make a decision about your candidacy. Equally possible is the scenario in which they are not yet ready to make a decision and so advise you to take the offer that has been presented. Again, you have no ethical alternative but to deal with the information presented in a straightforward manner.

When accepting other employment, be sure to contact any employers still actively considering you and inform them of your new job. Thank them graciously for their consideration. There are many other job seekers out there just like you who will benefit from having their candidacy improved when others bow out of the race. Who knows, you might at some future time have occasion to interact professionally with one of the organizations with which you sought employment. How embarrassing it would be to have someone remember you as the candidate who failed to notify them that you were taking a job elsewhere!

In all of your follow-up communications, keep good notes of whom you spoke with, when you called, and any instructions that were given about return communications. This will prevent any misunderstandings and provide you with good records of what has transpired.

In your telephone communications, interview presentations, follow-up correspondence, and ability to deal with negative feedback, your warmth, style, and personality, as evidenced in your written and spoken use of English, will be part of the portfolio of impressions you create in those you meet along the way.
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