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Job Details

Community Outreach amp Engagement Lead - Remote US

Billings, MT, United States

Posted on
Apr 01, 2021

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The Community Outreach & Engagement Lead cultivates the organization's commitment to and reputation in Medicaid. The Community Outreach & Engagement Lead establishes connections to national and community stakeholders; works to develop strategic collaborations; and identifies and manages opportunities for thought leadership, marketing and promotion. The Community Outreach & Engagement Lead works on problems of diverse scope and complexity ranging from moderate to substantial, with a focus on outreach, communication, marketing and brand awareness, and development of robust partnerships.


The Community Outreach & Engagement Management Lead works to build innovation in and visibility of Humana's Medicaid brand, products, and services by establishing relationships with key partners at the national and local levels.

Advises Market VP, Business Development and other business partners to identify key organizations/associations, state government agencies, advocacy programs and support networks to develop robust partnerships and co-creates solutions to address health-related and social needs for our vulnerable populations, our members, and the communities we serve.
Builds visibility and credibility of Humana Medicaid's capabilities and services through community outreach and marketing strategies on matters of significance, including planning and writing of strategic communication for media, social platforms, community partners and internal communication in coordination with the corporate team.
Provides marketing support, including brand representation at national and local conferences/events.
Exercises independent judgment and decision making on complex issues regarding approach, engagements, and works under minimal supervision.
Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications

Bachelors' Degree in business, marketing, public relations or other related field preferred.
5 year's of previous experience in healthcare or health plan marketing, community engagement or member/patient outreach.
Excellent leadership and organizational skills.
Skilled in planning, project management, community engagement and development, and resource mobilization.
Understands the fundamentals of effective community engagement specific to Medicaid enrollees, including those with behavioral health needs and varied health literacy.
Exercises professional judgment and demonstrates strong facilitation, conflict management and consensus building skills.
Ability to prioritize, organize, and coordinate multiple projects simultaneously.
Experience coordinating/leading a remote team.
Must be able to travel.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.
Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.

Additional Information

Days/Hours: Monday - Friday; 8:30am - 5:00pm, Eastern Standard Time(EST).
Travel: 15 - 25% to National Conferences (There will be no travelling at this time due to business travel restrictions).

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours


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