Internal Communications Specialist

Profile

Because you belong at Twilio
The Who, What, Why and Where
Twilio is looking for an internal communications specialist to help strengthen and expand Twilio’s global internal communications channels and events. This person will be a key partner to internal stakeholders and help empower others to have an outsized impact on our employees.
The internal communications specialist role reports into Twilio’s Sr. Internal Communications Manager of Channels & Events, and sits on the Corporate Communications team.
Who?
Regarding culture, we seek collaborative people who demonstrate our values, enjoy exciting problems, empower others to thrive, “draw the owl”, and adapt their playbook when necessary. This person also has:
2 years experience in a marketing, events or communications role with experience
coordinating or supporting in-person and/or virtual events.
Has strong
communication skills, written and verbal, and can meet deadlines.
Can ruthlessly prioritize and work in a fast-paced, high volume environment.
Lives the Twilio value of “Be Inclusive,” collaborating with a diverse, global, cross-functional team toward common goals. Always an extraordinary ambassador for the internal communications team and is also comfortable
interacting with Board- and C-level executives.
Lives the Twilio Magic value “Be an Owner,” a self-starter who can support projects end-to-end and proactively addresses potential issues.
Highly organized and detail oriented. Able to lead all aspects of multiple projects at once with
strong planning, decision making, problem-solving skills.
Growth mentality with passion for learning and developing professional skills, primarily in communications, project management and event management.
Is knowledgeable about a range of internal communications platforms and cloud tools, such as Zoom, Slack; Slido, Keynote and Google Suite a plus.
What?
As internal communications specialist, you will:
Support the development and implementation of internal communications channels and help lead the internal communications content calendar.
Help coordinate and execute Company All Hands meetings, including presenter support, logistics management, and engaging support teams.
Partner with Sr. Internal Communications Manager to plan, write and deploy communications for a variety of channels, such as company all hands invitations, digital screen content, intranet content, etc.
Collaborate cross-functionally with Twilio’s employee experience, Diversity, Equity, Inclusion (DEI), Real Estate & Workplace, and other teams on various programs to engage employees across the company.
Assist Sr. Internal Communications Manager to resolve ongoing communications needs of our internal stakeholders and develop strategies and plans to address those.
Analyze data and help develop programs to act on critical feedback and inspire change at Twilio.
Why?
As Twilio has grown to 6,300 employees across 25 offices, we need to scale our employee communications to support our incredible business growth! Twilio needs more communications channels to keep employees aligned to the business, updated on company news, inspired by our mission, and connected to the
Twilio Magic
- our unique set of values. You’ll get to play a part in shaping how we communicate with our Twilions to help spread the Twilio Magic and drive employee engagement.
Where?
This position will be located in one of our San Francisco
offices. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has redefined communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

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