COMMUNICATIONS SPECIALIST

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Thu, 21 Mar 2024 13:23:26 -0600
$16.00 per hour - Communications Specialist -
Job Summary - Under general supervision, is responsible for performing technical and administrative radio communications involving the deployment of emergency personnel according to request for service and available personnel. Working conditions are primarily in an office environment. Exercises no supervision.
Essential Job Functions
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Maintains communications with Emergency Services personnel and provides necessary support to field personnel via police radio, telephone, computer, tablets and MDTs.
Deploys emergency personnel according to need and priority of the request for service.
Maintains constant status of field units and updates dispatch information utilizing the computer assisted dispatch systems.
Runs vehicle registrations and stolen vehicle checks.
Runs warrants and missing person checks on subjects.
Calls complainant and alarm companies back for further information.
Orders wreckers as needed.
Operates computer keyboard and radio console equipment.
Elicits, remembers, and accurately records vital information.
Verifies driver’s license identity or vehicle ownership for patrol officers.
Monitors prisoners housed at the holding facility via camera surveillance.
Performs related duties and fulfills responsibilities as required.
Job Requirements
Graduation from high school or a General Education Development (GED) Certificate.
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence.
Must obtain TCOLE Tele-communicator Certification within one (1) year of employment.
Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.
Must pass Criminal Justice Information Systems (CJIS) background and maintain CJIS eligibility.
Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Tele-communicators.
Knowledge, Skills and Abilities
Knowledge of basic telephone techniques and public relations.
Ability to learn dispatch office procedures, practices and equipment.
Ability to learn geographic features and streets within area served and utilize this information to provide understandable directions to requested locations.
Ability to learn applicable departmental procedures and policies related to proper police response, emergencies, etc.
Ability to learn various types of computer formats and codes necessary to access, manipulate and relay information.
Ability to learn standard radio broadcasting procedures.
Ability to work under pressure, exercise good judgement and make sound decisions in emergencies.
Ability to operate dispatch and office equipment.
Ability to perform all the physical requirements of the position, with or without accommodations.
Physical Requirements Physical requirements include occasional lifting/carrying of up to 50 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic dispatch equipment. Subject to sitting for extended periods, standing, reaching, walking, twisting and kneeling to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the City’s demands change so will the essential functions of this position.
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