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Job Details

Senior Manager Internal Communications

Company name
Twilio Inc

San Francisco, CA, United States

Employment Type

Manager, Pr, Journalism, Media, Writing

Posted on
Jun 25, 2020

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Because you belong at Twilio

The Who, What, Why and Where

Twilio is looking for a senior communications manager to help build a curve-bending internal communications function for one of the hottest hyper growth companies in tech.

This role sits on the Corporate Communications team and reports to the Director of Internal Communications. The right person for this role would become a lieutenant to the team leader, helping to run the function day to day and to represent our growing, highly-visible team to senior management.


Twilio is looking for an experienced internal communicator with the following skill sets:

Excellent writing skills, including high-quality, thoughtful executive communications; strategic messaging for business-critical issues; and engaging intranet content. 

Effective stakeholder management. The ability to be persuasive, collaborative, and accommodating -- yet firm -- with all stakeholders, including C-suite execs. 

Strong operational and planning skills. Someone who likes grids, spreadsheets and plans, managing deliverables and deadlines across all our function’s projects and work streams.

A hawk’s eye for detail 

Empathy, kindness, and the ability to understand the unique Twilion audience 

Outstanding leadership skills. Taking the initiative, making hard decisions, and being accountable.

8 years of internal and/or executive communications experience

Bachelor’s degree in English, journalism, communications, marketing, otherwise writing-intensive field or equivalent experience required.


The person who fills this role will play a crucial part in connecting Twilions to our company’s mission, vision, and goals using the voice of our shared company culture -- something we call the

Twilio Magic

As a Senior Communications Manager, you will live the Twilio Magic values:

BE BOLD: Conceive, plan, and execute new programs, such as a manager communications program and an internal podcast series

BE AN OWNER: Develop plans and messaging for critical company initiatives and updates, such as organizational changes, acquisitions, crises, etc.

Draft sophisticated, thoughtful C-level executive communications, i.e. emails, video scripts, and presentations

EMPOWER OTHERS: Assist with the entire planning process and execution for our company’s annual kick off event, from content to production.

Assist with company all hands events, including content development and deck production

RUTHLESSLY PRIORITIZE: Assist the team leader with managing the day-to-day operations of our function, i.e. tracking deliverables and reporting. Anticipate the changing needs of the internal communications team and how we scale as our company grows. 

WRITE IT DOWN: Support the definition of metrics and ongoing measurement of the team’s progress and success

BE INCLUSIVE: Collaborate with our Culture and Inclusion team on the varied programs to engage employees across the company


In the last 2 years, Twilio has nearly tripled its employee population to 3,200 employees across 26 offices in 14 countries.

Our population has become increasingly diverse in terms of technical vs non-technical employees, as well as geographically. What’s more, Twilio’s culture and communications are highly democratic. 

We must now scale internal communications to all of these Twilions -- which has greatly expanded the number of channels to be built, amount of content to be created, and need to build our systems and processes. It’s incredibly interesting and exciting work, and there are a ton of strategic and rewarding projects to own. This is a rare opportunity to grow and lead at one of the most exciting companies in tech! 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

Twilio Inc
Website :

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